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Transparent, asynchronous, efficient communication

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Transparent, asynchronous, efficient communication
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How the Zulip open-source team chat application addresses the needs of open-source and research communities
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542
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CC Attribution 2.0 Belgium:
You are free to use, adapt and copy, distribute and transmit the work or content in adapted or unchanged form for any legal purpose as long as the work is attributed to the author in the manner specified by the author or licensor.
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Abstract
Building an open-source community with hundreds of people from all over the world who come together to develop highly complex software systems or collaborate on cutting-edge research is no easy task. It requires communication tools that support transparency in decision making, asynchronous collaboration, and efficient use of community members’ time. We know there are key (and overlapping) groups of people who make up a vibrant community: project leaders, core and casual contributors, new and experienced folks, and end users. Looking at these categories, we can define shared and specific communication needs for working and collaborating together. Zulip has made key design choices and invested in developing many features to address these particular needs. Let's dive in and explore together the unique characteristics of Zulip and how they can (and have) impacted collaboration and communication in FOSS and research communities.