Social Media Crisis Communication Model for Building Public Resilience: A Preliminary Study

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Social Media Crisis Communication Model for Building Public Resilience: A Preliminary Study
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CC Attribution 4.0 International:
You are free to use, adapt and copy, distribute and transmit the work or content in adapted or unchanged form for any legal purpose as long as the work is attributed to the author in the manner specified by the author or licensor.
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2021
Language
English

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Abstract
There is an ongoing discussion about the effectiveness of social media usage on the ability of people to recover from the crisis. However, the existing social media crisis communication models could not address the dynamic feature of social media users and the crisis, respectively. Therefore, the objective of this study is to conduct a preliminary investigation of the social media crisis communication model for building public resilience. Thus, 34 items were generated from the literature concerning the crisis, crisis response, social interaction, and resilience. The items were validated by three experts via content validity index and modified kappa statistics. After passing the validation test, the instruments were pre-tested by 32 participants. The reliability of the items was analyzed using Cronbach’s alpha. Also, the model fits and mediation were examined by the regression model, and the hypotheses were independently assessed in process macro models. Based on the result obtained, each of the constructs satisfied the internal consistency requirement; crisis (0.743), crisis response (0.724), social media interaction (0.716), and resilience (0.827). Furthermore, the result also indicates that the regression model is a good fit for the data. The independent variables statistically significantly predict the dependent variable, p < 0.05. Also, the result of the process macro models indicates that all the hypotheses are independently supported.
Keywords Crisis communication Social media Resilience Social interaction Crisis response
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