Don’t Be Dilbert: Survival Tactics for Uninspiring Workplaces
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00:00
Category of beingOffice suiteType theoryMereologyMoment (mathematics)Boss CorporationSelf-organizationRow (database)Category of beingMultiplication sign2 (number)Focus (optics)Right angleGreatest elementGroup actionNumberHoaxFamilyLine (geometry)Water vaporObservational studyClient (computing)CASE <Informatik>ChainMathematicsPoint (geometry)DemosceneKey (cryptography)AreaIntercept theoremPerspective (visual)UMLComputer animation
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Moment (mathematics)Boss CorporationConfidence intervalProcess (computing)Online helpSystem callStress (mechanics)Data management2 (number)Right angleProduct (business)BitCASE <Informatik>Point cloudMultiplication signDisk read-and-write headPiTerm (mathematics)Basis <Mathematik>Computer-assisted translationInformation technology consultingGoodness of fitObservational studyRow (database)QuicksortSelf-organizationPoint (geometry)GoogolComputer animation
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Interrupt <Informatik>Food energyFocus (optics)Video gameCuboidFile archiverInterrupt <Informatik>Absolute valueChemical equationTwitterProduct (business)CodeEmailFood energySystem callBitConcentricSound effectLocal ringSemiconductor memoryEvent horizonAmsterdam Ordnance DatumMultiplication signMusical ensembleFunction (mathematics)Barrelled spaceMathematicsCycle (graph theory)Network operating systemBit rateWebsiteOffice suiteWeightWater vaporEndliche ModelltheorieTablet computerTorusComputer animation
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Focus (optics)Random numberWhiteboardMessage passingLemma (mathematics)Process (computing)RandomizationMessage passingWeightGraph coloringNumberOnline helpSystem callGoogolFamilyProcess (computing)Level (video gaming)Moment (mathematics)BitCodeTelecommunicationVideo gameBoss CorporationMultiplication signFlow separationTask (computing)Proof theoryConstraint (mathematics)Letterpress printingElement (mathematics)Bus (computing)Degree (graph theory)Noise (electronics)Product (business)1 (number)EmailSpacetimeOnline chatCuboidData managementWhiteboardDrop (liquid)
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Focus (optics)Sign (mathematics)Control flowMoment (mathematics)SummierbarkeitStructural loadComplete metric spaceSpeech synthesisGraph coloringOnline helpLevel (video gaming)2 (number)Multiplication signImplementationPattern languageProcess (computing)Game controllerLattice (order)Moment (mathematics)Point (geometry)BitProduct (business)FamilyTouchscreenReduction of orderMoment of inertiaPerturbation theoryTime zoneParameter (computer programming)Core dumpObject (grammar)Order (biology)State of matterDigital photographyRow (database)TheoryStability theoryWater vaporData managementCountingTerm (mathematics)Sign (mathematics)Element (mathematics)SoftwareAxiom of choiceHard disk drivePell's equationObservational studyLine (geometry)Algebraic closureDifferent (Kate Ryan album)GoogolFocus (optics)Computer animation
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Element (mathematics)Computer animationMeeting/Interview
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Moment (mathematics)FreewareChemical equationType theoryMetreSystem callMoment (mathematics)Speech synthesisFormal languageBlogPlanningBitLevel (video gaming)INTEGRALDegree (graph theory)MathematicsFlow separationWeightRandomizationDifferent (Kate Ryan album)Video gameComputer configurationProduct (business)CausalityFood energySound effectWater vaporGoodness of fitOffice suiteState of matterHoaxWave packetWebsitePersonal digital assistantLattice (order)Computer animation
Transcript: English(auto-generated)
00:05
Hello, Oslo. I would like you to think back to what you were doing last Sunday afternoon.
00:24
Will you like this? With a nice, steady heartbeat. Really relaxed, just enjoying the Sunday afternoon. Or will you like my mate, Casey? On his 7,237th day of work.
00:44
If you're like my mate, Casey, you're probably suffering from Mondays, which is the moment when Sunday stops feeling like a Sunday and the anxiety of Monday kicks in.
01:02
The problem is, though, most of us are not skipping to work on a Monday morning. We're not like this. We're like Casey, which is really disappointing because for many of us, we spend more time in the office than we do with our families. So how come we don't love what we do?
01:22
So I'm here to help you change that. I'm here to help you get rid of Smondays. For most of us, our workplaces are often like a Dilbert cartoon. We probably have a pointy-haired boss. We probably have the finance troll, the CEO, the Dilbert.
01:43
You might be the Dilbert yourself. I was the Dilbert, and I had a pointy-haired boss. He was an asshole, but we'll get to that. But is it really that bad, really?
02:03
There's a global research firm called Gallup who, in 2013, did a study of 140 countries, over a million people, and they came up with three types of employees. They were the happy employees. They were inspired, they were passionate.
02:21
They gave so much to their company. They absolutely loved what they did. But they represented only 13% of the total global workforce. Now, just to put that into perspective, that's like the first two and a half rows of this room. You guys are happy.
02:41
You guys are not. But we'll change that, don't worry. The second group of people were the disengaged. They were the people that just come into work, do what they do. They did it yesterday, they're doing it today, they'll do it tomorrow, just because it's work and it's what they do.
03:02
This is the majority of us, 63%. And then there's the actively disengaged, the KCs of the world. These guys can be so toxic that they can actually undermine and damage the reputation of the company.
03:22
They can undermine what the passionate people are trying to do. And they actually outnumber happy people by two to one, 24%. The numbers are absolutely staggering. And I was one of those disengaged employees.
03:40
I wasn't trying to undermine the company, but I certainly wasn't happy. This was me on a Sunday afternoon. And I'm sure my husband Troy can attest to this. There is absolutely no right answer here, honey.
04:05
So I'd like to just share my story with you. I've been in corporate property for nearly 20 years. And 12 of those years, I was with the one company. And I absolutely loved it in the beginning. I had some fabulous opportunities to work
04:22
in different parts of the organization. I headed up departments and I absolutely loved what I did. 12 years with the firm, it's quite a long time. But over time, I saw things start to change that really made me start to question whether or not the culture was right for me.
04:41
The focus started to be on not employees, it was on shareholders and profits and bottom line. And it wasn't until I saw fake flowers in fake water that exists in reception that I've just thought,
05:01
this is not the culture for me. This is not the behavior that I would wish my clients to see. So that was my first aha moment. My second aha moment came not long after that when I got a new boss. Yeah, he was the asshole.
05:20
He was my pointy head boss. Now, that's not to say that all bosses are assholes. There are a few out there. But they're not necessarily mean people. They just don't understand how to manage people. And there's something in management consulting terms
05:41
called the PETA principle, whereby people are promoted on the basis of how good they are at doing their current job. Not the job that they're going to be promoted for. And the job that they're being promoted for might involve managing people. And they might be crap at managing people.
06:03
Now, my boss was probably the worst kind of boss I could have ever had. I don't exactly have a thick skin. And he was a passive aggressive micromanager. And one day he called up and he said, Kylie, I have to apologize to you for being a dick.
06:28
Does it really look that big? It does. Wow. And for me, the damage had already been done. My confidence was shattered.
06:41
I felt uninspired and demotivated. Now I did my best to hang in there, baby. But sometimes it's not a matter of that. That was my aha moment. And I couldn't just do this. I couldn't just hang in there anymore. HR were useless.
07:02
So I left, which was a big call. And I needed the support of my fabulous husband to get through that because it is soul destroying when someone belittles you and bullies you like that. And I vowed to myself that I would never do that again.
07:21
Now, in my particular circumstance, I went and got help from my local GP, my local doctor. And she prescribed me some stress leave and Valium. Now, this isn't the free gift, by the way, if anyone is here looking for that.
07:44
Stay here, Denise. Yes. But to my mind, when I needed Valium to get through my workday, to be able to deal with my asshole boss, what am I doing? What legacy am I leaving my kids
08:01
that it's okay to need to take drugs to get through a typical workday? So that was my aha moment as well. And I'd like to say that I did vow to myself that I would leave that company before I finished the bottle. And I did.
08:20
But I'm not sharing them. They're just in case. This talk doesn't go well. So here I am now, doing my best to bring workplace happiness out of the cloud and into reality because it's not just a pie in the sky. Oh, aren't we lovely kind of thing anymore. This is reality and research supports it.
08:45
Happy workers are on average 31% more productive and three times more creative than unhappy employees. Now what team manager wouldn't want that? So actually on that note,
09:00
I'd like to know how many people actually manage people? If I can have a show of hands of people managers. Okay, so it's probably about 15% of you or so. Speaking just to you guys, please put happiness and engagement on the agenda. I'm sure you would love to have a 30 plus percent increase
09:22
in productivity from your staff. And so that you don't forget. Now, where were you? Hands up. Right, one for Adam. One for Steven. Let's see how good my throwing skills are. Oh, there's another one up there.
09:46
Oh, you got one. Nice catch. Can we get, oh gosh, I missed again. Right, let's try it. Yes. Oh, right. Told you it'd be a bit different, a bit fun.
10:00
Now it's not a matter of just putting a Goldie here on your desk and saying, oh, I'm really inspired now. This is great. Or putting in one of these and going, we are now so fun. We're such a fun organization, we're Google.
10:20
What you could do is be like my mate here and put on some spandex and a helmet and go for a team bike ride, team conference bike. You could do that if you like. No judgment from me or anyone else.
10:42
So we now need to think outside the box. Now we live in an interruption culture where it's okay for work to interrupt our personal life. But yet we're not comfortable when our personal life interrupts our work. Just let that sink in for a moment.
11:04
Our brains have limited mental bandwidth and with a barrage of emails and we're on call 24-7 thanks to technology, we need to be able to take time out. If we don't, our mood sours, our performance lumps,
11:24
and we become like KC, we have Smondays, we have those not very cool Sunday afternoons. And what's really important is that we need to take time out because it's the quality of our thinking that matters these days.
11:42
Not the time spent in the office, but the output. We need to take time out. Now I know someone who's very good at doing that. Can anyone recognize whose legs these might be? They're not mine, I can assure you.
12:01
They're my wonderful husbands, Troy. Now Troy works incredibly hard, incredibly hard. He's, I applaud him for what he's been able to achieve.
12:21
He has broken a jet ski, so you know. What I wanna take from this picture is that it is so important to take time out. This is from your Twitter account, honey.
12:48
There's a theme running through here, isn't there? So let's move on. Let's look at some survival tactics because I want you to take away tangible things
13:02
in your mind, tangible, want you to take away things that you can actually do. Now the first thing is to invest in your own wellbeing. Now most of us know that exercise is important, but we don't tend to do enough. Now just 20 to 30 minutes a day, we know is good for us,
13:22
but did you know that it also improves your mood, improves your creativity and improves your productivity as well. Just two, three minute sprints can boost your memory and creativity by 20%. And that effect can last for up to two hours
13:41
after the event. And also think about what we were designed to do, all the hunting and gathering we did many years ago. Now we just sit on our bums. Or we might stand because sitting is the new smoking, but we stand. We're not exerting the energy that we did.
14:02
So exercise just helps to restore this balance. So you need to listen to your body. Make sure that you're doing what is right for you. What is right for me is occasionally sitting down. It's what I need to do. You guys probably didn't notice, but it's what I needed to make my workspace
14:22
more comfortable for me. The second thing here is to replenish your attention and productivity. Need to take a bit of truism with you. You need to step outside. Now, as we said, 30 minutes is all that's needed.
14:43
It's not that much. Now to help concentration, you can create your own workplace soundtrack. Now I wrote this course to Carl Franklin's Music to Code By.
15:01
I'm not an IT person, but I absolutely loved it. So kudos to Carl for that. It's 2.14 in the afternoon. You are stifling a yawn, and you are clearly in the throes
15:21
of a mid-afternoon slump. And you go and reach for coffee. And your colleague says, no, don't do it. I've got something that's even better. It will increase your alertness. It will improve your concentration. And it helps with creativity as well. Does anyone know what that might be?
15:45
Water? It's not beer. Apple? Drugs? Valium? Of course that came from Nile. You're right, to the people who said, sleeping, take a nap.
16:01
Take a 20 to 30 minute nap, just short enough before you fall into the sleep cycle where you wake up groggy. So it actually helps you regain energy. Now a lot of companies are aware that sleep can improve productivity. And we're seeing some sleep pods
16:21
and some other companies that are encouraging vouchers to local spas and things like that. So they are starting to understand. But you guys can help push the issue as well. If you want me to be more productive, let me have a nap.
16:41
Now to restore focus, how often do you check your phone after work? Too much? Absolutely. Oh, Nile's saying no? Well done, mate. Now most of us do, except some special people.
17:03
Special. Now we like to stay connected because it makes us feel important, it makes us feel connected, it makes us feel productive. But it's probably one of the worst things that we can do because if we can't log off mentally, we can't fully recover.
17:21
Now some companies have brought in blackout policies, email blackout policies. So after seven o'clock at night, you are not able to send any emails or before six o'clock in the morning. There's also one company, I wouldn't mind working for this one, who provides their employees with $7,500 a year
17:42
to take their families on a holiday on the proviso that they do not work. They must switch off. So you need to disconnect for a time. Now I'm living proof of this.
18:01
That was me about two hours ago. It's a really nice massage chair. But that's what we need to do. We need to be able to take time out. And in my mind, I call this marinating. So I wasn't thinking about my talk. I was just letting things happen in my mind,
18:21
just chilling out. I've got first dibs on it after this. But it works. The second element here is to do random acts of kindness because kindness is contagious and it's absolutely fabulous. It makes you feel really good.
18:40
Now, kindness is contagious up to three degrees of separation. So if you do something nice, you can inspire your friends, friends, friends to do something nice. And how much nicer would the world be if we're all a little bit kinder to each other?
19:00
Now, gratuity, gratitude, scientifically proven to boost happiness, wellbeing and creativity. You say, that's really nice, Kylie. What does that mean? What are some examples? You can write some handwritten thank you cards, not emails, go old school.
19:20
I write them to my clients and they've now adopted that policy of writing, just handwriting little thank you cards. You can leave a welcome message on a whiteboard when you leave a meeting or do a pay it forward coffee. I do that quite a bit.
19:40
I might actually tell you a little story. I was having a really shit day and because I'm into random acts of kindness, it makes me feel good. So it was purely for selfish reasons that I went and offered to pay for a loaf of bread for a gentleman who was standing next to me in the bakery. And I've gone, here you go, I'll pay for it. Random act of kindness, just pay it forward.
20:03
And he looks at me and he goes, I'm kind to everyone. Put me back in my box. So just be mindful of that. You can bring in some morning tea for the team in the morning.
20:20
You wouldn't do it in the afternoon because then it wouldn't be morning tea. Acknowledging great work and that could be sending an email to a colleague's boss, just saying, hey, such and such has done a great job. And I've put up here, keep a gratitude journal. Don't poopoo it just yet.
20:42
Because research shows that if we keep a gratitude journal for just two weeks, we can improve our happiness by more than 20% just by writing down what we're thankful for. It's not that hard. So I encourage you to give these a go. Now, hands up if you have a close friend
21:02
or a best mate at work. It's probably about half of you. Keep your hands up and just have a look around. The people with their hands in the air are probably 50% happier than those that don't. It's been proven that if you have a best friend at work,
21:22
you are happier because you feel the support of your friend. Your friend's got your back and you don't wanna let down your mates, particularly in Australia. Feed them to the crocodiles otherwise. Or a drop bear might fall on them.
21:40
But we're much more productive when we are connecting on a personal level with our colleagues. But friendships don't just happen when we're buried in code. They emerge in the spaces between work. So before a meeting, for example, or after a meeting or around the coffee machine,
22:01
when those informal chats happen. Element number four is to play to your strengths. Using our strengths does provide a burst of productivity. We feel good about ourselves.
22:21
And what I'd like you to take away from here today is that it's much, much more effective to focus on your strengths than to try to improve your weaknesses. Just bear that in mind for a moment. So many of our managers often try to improve our weaknesses. Oh, you're not good at communication?
22:40
I'll send you on a communication course. You're much more effective if you work on your strengths. Now, a lot of us don't know what our strengths are, but there is help out there. The Gallup Strengths Finder is actually a really good one to do online.
23:00
There's also the Search Inside Yourself, which was the Google initiative that is now a course and a book that you can get. And if you wanna go old school, what color is my parachute? Well, what color is your parachute? Has just been re-released. So there are some handy ones to have a look at.
23:25
Now, when you're faced with a challenging task, like presenting your first international speaking gig, give yourself an immediate advantage by focusing on your strengths.
23:41
Now, I could have worried and worried and worried about things just going to shit today. I could have fallen off the stage. I still might, don't know. The PowerPoint screen might not have worked. Could get stage fright. Well, they'll just imagine you in your underwear,
24:01
so that's all fine. Now, and I don't have an IT background, so the things that I'm talking about here, I didn't know if they would resonate. But with the support of my husband, again, I'm getting so many brownie points from you, hon. I'm here, and I will succeed
24:24
because I've made the first step, because I've practiced and practiced and practiced, because I know my stuff, and because I'm passionate about what I do. So I focus on that rather than falling off the stage.
24:41
I wanna try a little experiment. It's not gonna hurt, don't worry. What I'd like you to do when I count to three is to close your eyes and sing to yourself. I made the mistake of not mentioning that one time.
25:00
Sing to yourself, row, row, row your boat. When you get to the end, start again, until I say stop. Three, two, one, go, and stop.
25:57
Welcome back to the room.
26:00
How long do you think that experiment lasted? 10 seconds, a minute? I'm hearing a minute, roughly. How long you think that experiment lasts for is determined by your mindset
26:22
and how you view time, the reality of time. People who thought that that experiment was a complete load of shit probably thought it was much longer than what it actually was, of 55 seconds. People who enjoyed the time just to sit, relax,
26:44
probably thought that it was a bit shorter because time flies when you're having fun. So it's really important for us to adopt a positive mindset. So the next time you're in a meeting and you decide within the first three minutes
27:02
that you don't need to be there, that it's just gonna be the longest two hours of your life. We've all been there. Instead of focusing on the negative, use it as an opportunity to learn, to grow.
27:22
And I would challenge you to come up with three things to learn. You're in that meeting and you're going, you know what, I'm gonna, if it was me, I would come up with that argument in a different way. Or I wouldn't have responded that way, I would have presented it this way. Or that PowerPoint background is a really crap color
27:44
and I'd do it differently. So I challenge yourself to create your own objective in these meetings because these happen all the time and use it as an opportunity to learn because we all say that we're so busy, so busy.
28:03
So let's use our time productively. Why do you work? Is it because you need the money? Is it because you love what you do?
28:21
Is it because it's just what you've fallen into? Or like our MAKC, you did it yesterday, you've done it today, you're gonna do it tomorrow just because it's like inertia. But the reason why you work is powerful, extremely powerful.
28:42
If you worked because you love the work itself, you wouldn't have Mondays, you wouldn't have that. Horrible heartbeat on a Sunday afternoon. It's really important that you find what I term your play when you're in the zone, you know it when you're in the zone.
29:03
And I would encourage you to be mindful of the times that that happens. Is it when you're at work, when you're at home, in the shower, are there particular patterns throughout the day where you feel like you're at play?
29:22
Play is twice as motivating as purpose. Everyone says, oh yes, to be productive you need to have a purpose. Well yes, try play first and see the amount of inspiration and passion and creativity that people come up with when they are in this state of play.
29:44
Now in order to enable this to happen, a workplace needs to have four elements. Yes, it needs purpose, that is absolutely important. Can you see the impact that you have? It needs mastery, are you able to play to your strengths once you've worked out
30:02
what those are through a Gallup Strengths Finder or what color is my parachute and things like that. Autonomy, do you have control over your work? Now that's not just the physical workspace and whether or not you're allowed to put a photo of your family on your desk if you're hot desking,
30:20
but also the time of day that you work. Flexibility, does your work inspire your passion? Because if it doesn't, I encourage you today to have a really solid think about whether or not you're in the right job.
30:41
Now passion leads to high performance and if you are a people manager, you could implement something like Google's 20% time, which I've heard is actually 120% time but nevertheless, the theory is right. Leave people alone and they will astound you.
31:06
I spoke before about my aha moments and I'd like you to find yours. I was the proverbial frog in the slowly heating water failing to jump out, but you don't need to be.
31:24
So think about when you've been in a state of play. Are there any patterns? Are there any times that you're stifled? Albert Einstein used to play his violin when he was creatively stifled.
31:43
Beethoven was known to go for really long walks and Woody Allen, you probably really don't wanna know this but I'm gonna give it to you anyway. Woody Allen used to take lots of really long showers. Isn't that just a lovely image? I'm just mean.
32:02
But what I'd like to illustrate here is that everyone's different. Everyone does things their own way and it's up to you to find your own aha moment. So when were you last in a state of play? Can close your eyes if you like. I can't really see you so.
32:25
Your state of play or what motivates you might look like this. That's from Cartoon Network. Maybe you can go old school, no judgment.
32:41
There's lots of help out there like 54 ways to make your cubicle suck less. Be looking that one up for sure. Or you can take a leaf out of Troy's book. Or if your meetings run long, this can be your new scrum. Proven to reduce meeting times by 79%
33:01
and increase your core stability by 80%. So be mindful of when inspiration strikes and seek to maximize the opportunities under which these happen. The next element is fake it till you make it. And I bet you're going, what on earth is coming next?
35:02
Happiness is contagious, interesting. Having a look and seeing most of you were laughing. And I'm really chuffed at that. Now that actually was, just a moment,
35:21
that was a ad for Coke. But someone hacked it and turned it into this which I think is much better. So think about the power of that. That was a paid actor who just started cracking up laughing. And it's contagious.
35:42
Now I'm hoping that even my energy today can get you inspired. Because we mimic the facial and the body language of those around us. So if you've got team members that are like this guy, how much fun is your work day? And if you've got someone like KC in your team,
36:03
he can just bring everyone down. So faking it can actually trick your mind into being happy. If you're having a really grumpy day
36:21
like my mate in the bakery, if you recall, who's kind to everyone, if he just smiled, he can trick his brain into feeling happy. It actually fires the neurons that help you to feel happy.
36:41
And finally, bringing this all together. You might think, yeah, this is lovely Kylie. What does all this mean for me and how can I make a difference? Well, we all know about the butterfly effect. One flap of butterfly's wings can have a ripple effect and create a tornado the other side of the world.
37:02
Don't underestimate the importance of your behavior because you can be like that guy on the train. You see how infectious that was. It was incredible. An act of kindness that you do, as I mentioned, can affect people up to three degrees of separation.
37:23
Now equally, an act of malice can have the same effect. So please be kind. Don't give up too soon. If you want to implement the planking meeting for your next scrum, don't give up.
37:43
Complex change does take time. Take some risks. Because if you don't, you're just gonna potentially remain like Casey, remain like Dilbert. Now whoever said there's such a thing
38:01
as work-life balance has a lot to answer for because I believe there's no such thing. Particularly in this age of 24-7 technology, there's no balance. It's blend. It's integration. And so if we don't put happiness on the agenda,
38:23
it's just going to make us less and less happy. Have a think about the role of the office that it plays. With this integration, with this blend, the role of the office might end up becoming completely redundant.
38:41
And how would we be happy then? How would we get our creativity, our inspiration? Does it mean we're taking hour-long walks, lots of showers, whatever it takes? But a do-nothing approach is not an option. So which would you rather?
39:02
Be my mate Dilbert, who I was, or do you want to be Leo? So we know that being Leo boosts our productivity. We know this. What I'd like you to take away today
39:21
are answers to three particular questions. What will stop you from suffering from Smondays? What will your heartbeat be like on a Sunday afternoon? For the ladies out there, just think of Leo.
39:46
Secondly, what are your aha moments? As you know, for me, it was the fake flowers in fake water. I have no idea where you can buy that, but apparently it's a thing. So what's your aha moment?
40:02
Be it good or bad. And thirdly, what will you do differently at work tomorrow to improve your happiness in the workplace, to not be the Dilbert? Now, it's over to you to use the tactics
40:22
that I've discussed today. And as a call to action, there's a couple of things for you, some free stuff. First of all, if you'd like to know a little bit more about random acts of kindness, I've done a blog post. I've got 52 random acts of kindness at KylieHunt.com.
40:41
It's one for each day of the week just to get you started. Secondly, there are a pile of plural site passes for you for free, so long as you hit the green button on your way out. I don't have Tim Tams,
41:02
but what I do also have is something to remind you to look after yourself. And I'm gonna need my husband's assistance here because we're just gonna end up chucking these at everyone so that you remember that you need to be happy and that it's important to listen.
41:23
Thank you. Can we just get Adam?
41:44
It is for me. Guys, there's more of these on the way out, so please feel free to take them. And I really hope you've enjoyed my very first speaking gig. Thank you.