Do you have control over your most valuable process, the process of putting all your work into the hands of real users?If not, you're not alone. The typical deploy in our industry is hard. Releases are few and changes are many. It's an uncontrolled, hazardous event that is typically followed by overtime, bugs, mistakes, reckless tuning, bug fixing, and lots of praying. It doesn't have to be that way.This presentation looks at six important aspects of software delivery ranging from politics to automation. It guides you through these aspects with simple principles and concrete advice that will make your delivery process more successful.