Diversity User Research and Women in Open Source

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Video in TIB AV-Portal: Diversity User Research and Women in Open Source

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Diversity User Research and Women in Open Source
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Becoming a Better Listener and Women in Open Source Technologies. Developing a deeper understanding of minorities in tech.
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CC Attribution 2.0 Belgium:
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2018
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English
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2017

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Abstract
Diversity User Research: Becoming a Better Listener - Gloria Dwomoh In order to understand the struggles and/or challenges of minorities in techand foster a safe environment for their inclusion, we need to be betterlisteners. One way we are able to get access to the voice of our users isthrough user research. However in order to increase effective communication weneed to learn the art of listening. Several of us were taught to speak, readand write, but we simply assume we know how to listen. There is a saying thatless than 2% of people have had any formal education on how to listen, whilethat is a skill that many of us use in our daily lives. Through this talk wewill understand the difference between hearing and listening; we will alsoexplore active listening and how it can better help us in our user research. Women in Open Source Technologies - Kristi Progri The Gender Gap is one of the most talked topic since forever, and still a Gap.Where are the women in Open Source? Why is the gap so big? Women participationin open technology and culture is very important so we should all pay moreattention. This talk will be focused on the large steps we can take to reducethis gap. Also we will share out experience at our hackerspace in Tirana,Albania since we have lots of women there. Let's face it: Gender Diversity in Tech is in a quite bad shape. The sad thingabout it is that it's even more noticeable in many Open Source communities inparticular. But why is gender diversity important? It’s not just diversity for the sake of diversity. If men and women areequally intelligent, statistically speaking, then out of the smartest tenpeople in the world, five should be male and five should be female. Thus, ifyour team is anything less than an equal balance of men and women, then yourteam is probably not the best it can be. Unfortunately, if we take a look at a random sample from GitHub activecontributors from 2015, just 5.4% of GitHub users with over 10 contributionsare female. Let's talk about the ways we can fix this and what efforts Mozilla does toimprove this and how you can help Mozilla help the community, concretely withWomoz (Women at Mozilla) and the Diversity & Inclusion Team at Mozilla.
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[Music] like me seven cups so I am Christopher
gray as Alex also introduced me I'm Missoula Tech speaker and also as representative I am the member of the labs which is a local hackerspace that [Music] and I also finished my studies this year for international affairs and diplomacy
I'm going to start a presentation first of all with some numbers because it has to do like with the women with involvement of women in open source projects and in the surgery d'arnot 2002 it was the number of women of the contributors were only 1.1 percent but then on 2013 the number 11 percent so we can see that the number is higher but it's still not the number that we were fighting for and not the amount that we would like to see in floss communities and only 1.5 percent of the free and open source software developers are female and related to the github users 5.4% of get up users with over 10 contributors from a random sample are female and among women who joined the tech industry 56% sleeve by mid-career which is double the attrition rate for men usually the reasons that they leave the career buy in the new age is because they have to take care the children when they become moment all the energy goes somewhere else like not in this area and here are the numbers of the ripples that are done with like from the female and from the male as you can see from the chart the number of the women is like really really low related to the contributions of the number of the repositories and also some issues that we see that why does this low number come from first of all there is a beauty like there are a lot of cases and women actually very diverse people behave like they're not there and they usually try to avoid their contact and in this way they do not really feel very comfortable to to go on and to express like themselves especially in gender and gender assumption reason and social expectations and sexualize are also some other issues the stereotypes there in the society that women cannot really do the tasks that are meant for men is also a very big problem because this affects a lot on the self-esteem since they think that they will not be capable to do something that is a lament for men and usually they also do not feel well when they are in an environment and they are expected to be valued firm for their information and for and for their work but they get you know compliments or opinions or in Oh words that are not related to their work but to something else a very motive initiative is done related to this Mozilla has an issue initiative code willows and it's only for women in Missoula it's a community composed of members from different open-source projects when they can all gather their shared their opinions various sites related to different experiences so this way when we exchange you know the penis this will help us improve our work and have also a better performance like doing different tasks it is mainly dedicated to improving women's visibility and involvement in free and open-source and it's free so everyone can participate despite their background or if they come from a technical and non-technical it's also written in our manifesto that it's a research that inheres ourselves that must remain open and accessible so this is also in our Constitution that mozilla and it's open like to everyone is very active group full of ideas takes to do and we discussed a lot of topics there are a lot of channels that we go and that people can have information from we have our gene you can find us on Facebook I will see channel telegram mailing list and in your state so if you live in the country and you have like a Mozilla community there you can join and you can see there there might be a group that are only for women or for people from underrepresented groups that can be part of Earth or if there isn't any group like that you can feel free to start there to start a new one there are a lot of initiatives that are going parallel with the roamers there there is also the outreach e i know if you read about it but it's a intership that is like for three months and it's paid and it's only for imminent for people from underrepresented groups there are a lot of projects which aims to like and which contributes in the outreaches so they can get interest and to really truly aspire them to Virginia their work as I mentioned you in the beginning in I we have a local hackerspace back in Albania and the situation is like completely different from the outer space or from the other floss communities like around Europe as far as I've seen and there are 70% of the contributors are women so like there is a higher number of women than men that do contribute in Flast like in mozilla in fedora in linux and in OpenStreetMap so the men are in minorities and this also comes from the educational system this effects about the educational system like they do really inspire the women especially to go into study tech because it's seen also as a field that despite that you can have a good career which will help you like in the future it will it's also is well-paid and you can you can like reach and you can go like how far that you want like relate to this but during Poland without reaches there are also other other projects that do inspire women to participate in like there is for example google Summer of Code or other internships that are really mainly and focused only to empower and to make the people coming from underrepresented groups to express and to share like their experience and I thought without the fear of being judged and just to live how they really understood how they really want and communities like this so this was like for my part now please welcome my klieg is glorious so she is going to talk about diversity is a research hi
everyone I'm going to talk about diversity user research and in specific how to become a better listener my name is Gloria Jamuna different links where you can find me my personal website will have different blog posts about things I say in my LinkedIn and I like to tell you today that the goal of this talk is to help you to be able to extract more information from your user research in specific for diversity but this specific skill that our teacher today which is called active listening can help you in different areas of your career and notice that since I learned this skill my emotional intelligence have highly improved so that is why I believe that it's very important that you take this next 10 minutes to pay attention to what I have to say and you know that there's research that says that only 2% of people have done classes about listening and we do classes every day about writing and we do classes about reading we were never taught how to listen and that also is a skill and that is what one thing that we are going to learn today and hopefully you'll be part of that 2% that has done a formal class in listening so one thing that is very important in listening is your body language because for example if you are talking to someone and yeah and when the person is talking to you you're doing the research the person you think that you're bored so then they'll start like crap in teens and crap in imported information so your body language plays a very important role but unfortunately because of that we won't touch on that now I will touch on specific aspect which is listening let me first say the difference of hearing and listening hearing is the act of perceiving sounds for example you are in this room right now you're sharing different noises you're perceiving different sounds but that doesn't mean that you are listening to each and every sound the person or the sound that you concentrate on that you actually set your ears on and you process what that thing or person is saying is the person whom you are listening to for example if you're listening to what I'm saying and you're processing it that means that you are listening to me and that is more active than hearing that happens like without you even needing to do anything subconsciously what I'm going to talk to specific is active listening and active listening is a skill which is what it says active listening listening actively and trying to understand deeply the person that you're talking to these are some of the benefits of it I'll just say one for example like it improves your interpersonal skills because the more you are able to listen to people the more people like you because people like to talk a lot about themselves or the things they'll do so if you can listen to them then they'll most likely like you and then another thing but here also are some of the disadvantages of active listening in specific because there is a technique called mirroring where you try to rephrase what someone is saying and when you always rephrase what someone is saying even though that's helpful in some way it can also sound like parity like you're a pirate and you are repeating repeating whatever the person is saying so that is one of the disadvantages here more than you can see and what I'm going to say now I've break it into three sections into comprehension retention and response when you're talking to someone during a research you won't actually comprehend what they are saying so to comprehend what they're saying there are different skills once of them one of the things that you can use is reflection reflection is when someone tells you something you try to reflect back what they are saying for example someone tells you that I'm very excited so reflection is saying so it's you saying so you mean that you are very excited today right that is reflection another thing is clarification to get clarification you can do different things one of them is asking open-ended or close and their questions and I'll get into explanation of those things in the next few minutes one thing that I want to emphasize on right now is this technique here response which helps you get more a better response from the user is called funneling funnel in and with that technique what you do is you are actually trying to extract more general information from someone or more specific information from someone and to do that I'll use an example of FOSDEM for example someone tells you I'll be attending for them if you ask the person tell me more about this that is asking some things asking something that will give you more general information because when you say tell me more about it so now give you a general information about it but let me say what time are you going to first them and which talk are you going to attend that is more specific and by asking this question you are asking you are getting more specific information so that is one way you can use this technique called funnel in
right now I have a similar here that I will run through it fast so in this scenario I'm conducting a research to identify why there is under representation of a specific minority group in the open-source community that can be like maybe woman or people from a specific race or people from a specific gender just about anything and through this demonstration I'll show you how you can use the skill called active listening to get more information from that person so for example we are in the interview and I the interviewer I'm saying hello my name is Gloria I'm from this company and today I'm conducting this research is that okay with you the person said yes thank you very much is that okay with you makes you understand if the person is ready for your research so by asking that question it helps the person feel more comfortable that okay yes I'm ready when they answer yes I'm ready let's start so as I move on during the conversation I tell the person to tell me a bit about their background that things help the person to open up to me because when I tell them tell me your background the person now starts diving into their life and the more personal things that they share the more closer to me they feel and the more they trust me so by doing that I'm actually getting the person to open up then as you're speaking I tell the person oh that's interesting can you tell me a bit about your experience with open source then the person starts man reading to me a story of women started contributing to open source I felt very alienated because I felt invisible and even though I was contributing like people didn't cheer me up enough I just felt that I wasn't appreciated so if you would share is alienation the person said that they felt alienated during the interview so at that moment you can use a technique in active listening called sympathy no called empathy but right now explain to you what sympathy is and what empathy is sympathy is saying something like oh sorry about that empathy is actually saying like an example like okay this time of my life I also experienced alienation and that makes you build a connection with a person because you are putting yourself in their shoes so they feel that ok this person is also putting themself in a vulnerable state so maybe they understand me so by doing that by putting yourself in the shoe of that person you are exercising empathy and when at some point of the interview the person telling me that I feel that people like that people like me are just not for open source involvement or take forcing ourselves into this industries foot aisle or our ratty Oh in comparison to that of others proves that when someone tell you that you somehow feel like there's a tree girl like you want to see the person know you are not invisible in tech we like you but when we do that you're actually kind of like indirectly judging the person telling them what you're saying is not true we like you it's not like that so at that point one of the Schism you have to use is differ in different a different judge and to defer judgment what you do is actually when someone tells you something that's a trigger you don't say how you feel about it instead you focus on how they feel about it what made you feel like you are invisible like what made you feel scared why do you feel that you don't have a place in tech when you ask that question instead you are getting more information up from the person instead of saying like know what you're saying is not true then the person closed down on you and won't tell you their actual deep feelings through them by actually asking them more questions and defer to your judgment you extract more information from the person and then you get more accurate results in your diversity research so in the end one thing that you can always do is summarized somehow is where the person tell told you and that helps you get clarification that you understood what is what they said because if you say it wrong the person will collect you but it also helps you reinforce what you are spoken about which means that it will help you retain that information more easily so that's it about what I had to say as I said share some key words remember reflect summarize clarify and empathy and my call to action to you is to practice this and let me know your results you can find a ways to contact me on my website and feel free to connect with me on LinkedIn do you have any questions
from me and Christy anyone that has any question for other they talk with me or Christy gave you can raise your hands [Applause] okay I think that a good way to to have like more women getting involved is like putting sorry okay it's like putting a number that you you for example one to have like fifty fifty and in the in the process that you are hiring new people you get more focused on hiring more women than men or another thing that you can do is like for not like taking or being influenced to only employment you can have like they can all have the the interview like on the paper and they and you don't know the gender of the person that you're taking the information from so this is also a way that you will not get influenced by the by their gender but you are going to hire them from really from their values or from their amount of you know information that they have related to something because also because there was done a survey that related to that like women were better develop women men but they were not hired because in the beginning the the person that were going to hire them knew that they were women and they learn with a stereotype that women do not know how to code so it's not the they were not good like getting employed so this is also where I personally suggest that like a politic that you can use to hire and to have more women yes okay okay so the question was on the politics for example that we need to take to have more women in our work space in our work or in different fields in case we ask about what about gender diversity that most people talk about [Music] yeah so yeah well I know about that is that there are some universities specific that are more tailored to specific ratio divert racial groups so I believe that by companies going there in Korea refers at those schools they can locate more of those peoples but at the same time I believe that the way that they treat the companies with the employees from those minority racial groups in their company I can also make them attract or repel people from that specific demographic so for those people like for those people that are minority by race I feel that is very important to make the environment very friendly and comfortable for them and to make sure that you create boundaries of what is allowed between how people deal with race and difference in the world place and one way another way I think that they can fix that issue is to actually try to reach out to those people because she's really companies whether he's really do is say we won't know people from this specific country come to us did you sit down there and wait for those people to come to their but that's not how it works if you want something you have to go get it so you have to find where those people usually are located up and go there and tell them I'm from this company I have this offer you do you have those kids that I'm looking for and if here's come let's talk about it that is what I feel [Music] I think that it starts from the not from the it starts from the opportunities that some people have like for example someone from a poor family of I can't go to school like whether the education there is good and not like education is not a problem at that poor so he starts from the economy of the country or that specific family or that specific racial group as a whole and then it moves on to education and therefore medication it moves on to companies that is how I feel aside from the economy and then
education and then to companies so any other questions I think yeah you had a question okay I have information for Mozilla because even Gloria was an outreach intern in Mozilla back to two years ago even when the outreach in terms of Mozilla finish their internship there they still they're very like inspired to still contribute and in in Mozilla they can get like starting to contribute for example in diversity and inclusion team that we do have like we do a really big work on doing some researches on other things that we really really need to improve to get our communities annoyed murderers or they can for example start contributing in technical areas so the field is like real wide and they can find themselves wherever they they they feel good and there are a lot of like there are a lot of opportunities even if the outreach interns do not like fine for example themselves afterwards in the in the company for further for the foundation that they were that they have been working on they can also start to search and to see if other opportunities in other companies because I think that with that the gain of the experience that they take it out retard Richie will help them a lot like in every kind of job that they will have like related to the topic that they have worked on and doing the researches you're welcome that in specific I'm not sure if it exists because it's very specific usually they do a marginal interview and then when there's a problem that they are trying to face Dennis when they go to more specific types of researches so if for example in diversity I haven't really seen people using that skill to be honest so I don't really think that anything exists but I can be under percent sure but even from my own research when I was trying to find Studies on it in relation to interviewing I couldn't find enough data so I don't know however that yeah you can research and find something I think there's one we can give one last one no it was not for for just the country it's in general yeah it's in general terms no actually this is interesting because the numbers are not like first specific country it's like in general terms and if for example what I have spotted out is that is that in developed countries like in Western Europe the number of women getting involved in floss communities is really long and this happens quite the opposite in the Balkans for example because the educational I mentioned that the educational system is like a little bit different like we still have that Russian mentality on learning stuff and well the westerns come from or like completely either feel like they give the space to and two to ten like whatever school that they want to and they just like to not focus only getting a good job and starting putting the energies on something that will give like benefits then in the future so for example if the numbers should have been as I mentioned for Albania there would be like completely different because the number of women are much higher than the men but it's like it is the opposite for the Western so this is just like in the general view each one of us will be around here and ask us thank you very much [Applause]
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