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The Neuroscience and Psychology of Open Source Communities

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The Neuroscience and Psychology of Open Source Communities
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Video contains explicit language - Because people are complex, diverse creatures, ensuring that your open source community is healthy, vibrant, and welcoming can be challenging. The good news is, science can help you understand human thoughts and behaviors, and the complexities of interacting in a collaborative way online. We'll discuss cognitive biases, the SCARF collaboration model, the online community life cycle, and how these things interact. You'll come away from this talk with a deeper understanding of yourself, your fellow humans, & the knowledge to improve personal interactions and the open source communities you belong to.
Degree (graph theory) Type theory Inheritance (object-oriented programming) Open source Multiplication sign Software developer Open source 2 (number)
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Web page Goodness of fit Shift operator Process (computing) Software Different (Kate Ryan album) Multiplication sign System programming Mathematical analysis Right angle Window Fundamental theorem of algebra
Point (geometry) Sensitivity analysis Context awareness Group action Perfect group Link (knot theory) Observational study Open source Code Multiplication sign Online help Mereology Focus (optics) Event horizon Food energy Twitter Number Product (business) Facebook Roundness (object) Bridging (networking) Computer configuration Videoconferencing Negative number Information Normal (geometry) Sensitivity analysis Booting Shift operator Dot product Inheritance (object-oriented programming) Key (cryptography) Sound effect Bit Line (geometry) Complete metric space Degree (graph theory) Process (computing) Software Grand Unified Theory Personal digital assistant System programming Computer science Right angle Filter <Informatik> Window Resultant Spectrum (functional analysis)
NP-hard Sensitivity analysis Context awareness Group action Existential quantification Code Multiplication sign Stress (mechanics) Mereology Disk read-and-write head Perspective (visual) Bookmark (World Wide Web) Formal language Expected value Mathematics Different (Kate Ryan album) Finitary relation Process (computing) Information Data conversion System identification Extension (kinesiology) Sensitivity analysis Physical system Identity management Boss Corporation Pattern recognition Arm Theory of relativity Moment (mathematics) Sound effect Bit Mereology Control flow Degree (graph theory) Process (computing) Telecommunication Right angle Energy level Quicksort Cycle (graph theory) Thermal conductivity Data structure Booting Onlinecommunity Game controller Open source Real number Collaborationism Online help Regular graph Rule of inference Field (computer science) Product (business) Twitter Number Element (mathematics) Local Group Sound effect Goodness of fit Inclusion map Regular graph Internet forum Object-oriented programming Telecommunication Energy level Normal (geometry) Traffic reporting Game theory Hydraulic jump Domain name Rule of inference Dot product Axiom of choice Scaling (geometry) Inheritance (object-oriented programming) Information Projective plane Physical law Line (geometry) Group action Software maintenance Limit (category theory) Digital electronics Inclusion map Mathematics Sign (mathematics) Event horizon Software Video game Game theory Boundary value problem Family Spectrum (functional analysis) Window Domain name
Web page Slide rule Group action Divisor Open source Multiplication sign Projective plane Open source Control flow Coma Berenices Bit Twitter Local Group Single-precision floating-point format Negative number Faktorenanalyse Reading (process)
hi friends I'm Elizabeth if you don't
know me then come say hi to me I just a quick 30 second bio for people who don't know me I've been an open source a really long time like since 2002 I'm really old I was PHP developer for a long time and then about six years ago I switched over to the more community side of things i pivoted my career a little and now i work at github I've been at github about four years doing community ish type things there I do live in Cincinnati if you need any recommendations for awesome places to eat or see or do probably want to ask someone else because I live in the suburbs and they never come downtown so Michael it's cool down here I think we're excited to come out last night and how dinner downtown was like oh yeah feel like a tourist in my own town um yeah so I got my degree in organizational behavior and I find the behavioral science side of open source super fascinating which is why i'm giving this talk I just I kind of geek out on the stuff so my apologies in advance for my excitement uh so let's get started so what if we were going to
say what makes open source open can you guys see this okay I was kind of a little worried about the black or white text on black clothes all right so there's basically two components right there's people and code those are the kind of things that come together to make open source and obviously a lot of talks that Ruby come for our about code so this one's just going to be about people all right so if you are going to define how people make open source
software I think this is a pretty good definition individuals working in groups collaborate collaborating together online so what we want to do is kind of take this definition and break it down into these different layers so we have individuals who are working in groups and they are collaborating together and they're doing it all online so if we just start with that first that first layer there the individual like just you me our individual things if we look at wikipedia tells us that there are no less than one hundred and seven different ways in which we act completely utterly irrationally so one hundred and seven different ways that's a lot of ways it's a lot of ways and we always think like we're the ones being rational right where the logical ones turns out that's not true like we're never rational right like very rarely are we super rational so and this this is even above and beyond like the the unconscious biases you might have heard of like sexism racism all of those isms this is above and beyond all of that so we're not going to talk about all 107 of them because we would be here a really long time and you all would be super bored so i'm just going to pick a few that i've seen in my 14 years of just kind of observing open source things that I kind of see like patterns so hopefully to kind of demystify some of these things maybe explain why people actually do my goal here is to kind of allow you to empathize a little and maybe recognize some of these biases in yourselves oh sorry so let's start with the first one it's the negativity bias so this is the bias that I see a lot and it basically says that as human beings in general we're going to place more importance on negative experiences and feedback we give them more weight than we do the positive ones and behavioral scientists trace this back to survival times right like if your cousin eats a plant that kills him probably don't want to do that right so we are we all remember that we will remember not to eat that plan and that would be very important to us in our brains but you know if you eat a plant it doesn't kill you alright that's cool but we really want to make sure we don't eat that one that's going to kill us so we place a lot lot lot of importance on the negative feedback that we get they register quicker and our brains like we know if something's bad immediately we it takes us a few seconds to figure out if something is good or not it doesn't seem like a big deal but it actually really is when it's when we're just bombarded by stimulus all long so when we have a negative experience it also goes immediately into our long-term memory but when we have a positive one you need about like 15 to 30 seconds to really like appreciate that this is a positive thing that's happening and then it will register and our long-term memory they have a greater impact on us negative experiences so if I give you if I give you twenty bucks you're gonna feel pretty good but if you then lose that twenty dollars you will feel worse than you did went before you got it like you wouldn't it's not like an even zero-sum game right like you're gonna feel way worse so it's just an interesting kind of phenomenon how that is like you would think that oh I had it and I lost it oh well no big deal but no that's not actually the case that's not how things work they have an adverse effect more than two times of our positive experiences so every time you have a negative experience or someone in your open source project has a negative experience then you're going to need to have at least two more positive experiences before it's kind of an even an even playing field we also learn faster from negative experiences like all these behavioral science research studies like that's that's how you're going to learn like the carrot in the stick the stick teaches you much faster than a carrot does pie not the healthiest way to to learn and provide feedback but they will learn people will learn very fast what not to do and when things are bad so take that for what what it is you know how many people in here participate in or are managing an open source project a few of you okay so some of the stuff applies at work too or at home like wherever it's it's just human behavior so it's applicable to open source but also just in your everyday lives I think this is interesting we have five times the neural networks dedicated to negative effect over positive effect so negative effect are things like fear grief sadness shame guilt all those icky things that we feel positive effect is joy our kindness compassion left or all those things so we have five times the neural networks so we're constantly scanning for threats right like that's what our brain does is constantly scanning for threats scanning for things that are going to harm us we spend a lot of time analyzing worrying processing negative feedback way more five times more than we do positive ones which I find really interesting it's like if you're aware of that you can kind of mitigate it a little bit it's like it can snap you realize what's happening snap out of it a little bit easier that it's not your fault it's just like human human nature we also have more words to describe negative things that we do positive things which I find also very interesting uh let's see so when you
look at this picture what do you see shut it out a broken window yeah a broken window and I want to also ask how many people in here would consider themselves problem solvers like do you consider yourself like a good problem solver most people in this room would consider themselves a problem solver so the interesting thing about problem solvers is when you're a problem solver you're always on the lookout for problems to solve and when you're doing that all day because that's your job and that's what you feel like your role is and all your friends are doing it all day it kind of carries through right so you're constantly scanning for problems to solve you're going to be the one person that's going to find out of this web page you're going to find the thing that's wrong and the thing that's shitty and then everything's shitty right like it's all just terrible software's terrible we hate it right we see that all the time but I think this is a really interesting quote here this is
the fundamental difference between creating and problem solving is simple and problem-solving we seek to make something we don't like go away but in creating we seek to make what we truly care about exist so it's just kind of a subtle shift in the way we perceive our own jobs and what we are here to do and what our software is here to do so if you go back and you may be reassess kind of your initial analysis of this picture
you might also say that this is an almost perfect window right there's only one pain that's broken think the rest maybe that one in the left-hand corner I Cara Lee tells us broke it or not but most of the pains are fine there's just one small pain that needs to be replaced and then the window is perfect right so it's just a subtle shift in the way we think anyway we look at the world as creating something that I want to create a beautiful perfect window not this shitty broken window I don't want to look at this anymore i'm just gonna have to just smash them all like i don't know
um okay so enough negativity bias that's a lot i know i'm sorry i love how I like kick off the awesome talk it's like all this huh wha sorry I shouldn't put that at the end I guess but um the next one we're going to talk about is dunning-kruger who's heard of this before a few people right so essentially what this and it's it's other side is imposter syndrome which you probably have all heard of because we talked about that a lot in software it's basically just that we are not very good at judging our own expertise and like how we are relative to others and I didn't see Brandon Hayes talk yesterday but I heard that that was kind of like the whole the whole key to that is just kind of like defining where you fit so I think that's super super helpful because otherwise we just don't know and its really frustrating to be on the receiving end of someone who has done in Kruger or even someone who has impostor syndrome that is an awesome contributor but doesn't maybe feel confident enough like that's a shame so I just want to challenge you to maybe look at at your own expertise a little more objectively for for good and bad like I don't know where you fall on this on the spectrum but for good and bad maybe just take it take a look at how you you know how you are and and what your skills are um the next we're gonna talk about is confirmation bias awesome right like all you have to do is just go to like Facebook like I should just replace this with just facebook or twitter because like for the most part you already know Dan articles gonna say based on who's who's tweeting the link you already know it's gonna say for the most part right because what happens is when these two pieces of our brain are acting in conjunction with each other that's when confirmation bias sits in and we just filter out anything that we that doesn't drive anything that doesn't jive with what we we feel and what we know to be true they have to in research they have to be very careful about this because you kind of expect to know what the results are going to be and you can't allow any of your own confirmation bias to to be a part of that and its really interesting that this this piece went when something is very wrong like that's a like shit's happening in your brain it's like you you know we feel like it's in our gut but it's really in our brain so it's like you're not crazy it's actually something that's going on and then when we when we have all these stimulus all day long like we have this big piece of our brain that's helping us filter what's important and what is it and what we should pay attention to and what we shouldn't so when those two things come together that's when we have confirmation bias and I think what's also interesting is that confirmation bias is really plays into this right like we if we think that we're in a posture like we think we suck we're going to just see the things that reinforce why we think we suck so if you help mitigate your own confirmation bias and try to just look at things a little bit more objectively then that will also help with this problem as well okay let's talk about illusion of transparency has anybody heard of this before one guy back yes so basically it's just saying that we overestimate the ability for others to know what we're thinking we think everybody knows like why don't you know what I mean why do I need to document this stuff like you should know what I meant here the code speaks for itself right but that's not true century because we lack the context that's in your brain like I'm not a mind reader I don't know and if you leave me the option to connect the dots I'm going to connect them in my own way not necessarily in the way that you mean for me to connect them does that make sense right this way I have a whole other talk a whole or talk on documentation why it's so very important because I know like we're lazy like we don't want to write down but it's super super important because free for even for your future self like you need to just write things down because people don't know what you're thinking they don't know what your situation was at the time and it's interesting that they did a study a few studies actually where they would tell one person to think of a song and then tap it out and then they would have the other person guess what song it was right seems simple enough and what happens is we we estimate like ninety-five percent we think yeah ninety-five percent of the time people are going to get this song it's clear what the song is and they only get it like as very very small percentage of the time because it's like there's zero context around that does that make sense uh the curse of knowledge anybody heard about this the curse of knowledge Gail has smart love her so the curse of knowledge says the more that we learned the harder it is for us to empathize with beginners which part of my job at github is too i run the patchwork events which are our events for beginners to get github and open source and so it's very interesting to me when I see mentors because it's like a mentor or driven thing and it's it's really eye-opening for mentors to kind of put themselves back in a beginner shoe right and in the the way this kind of came about was actually in economics that they were doing a study on round salespeople and why the most knowledgeable sales people weren't selling the most product like you would think oh the more you know then you're the expert like you're going to sell a ton but that's not actually the case because they had been there so far ahead they can't remember what it was like to not know things uh so I want to just ask you guys what so okay so who in here learn to code or learn to do their job from a traditional four-year college like a Peter science forever okay handful anyone in here do a bootcamp silly a few people who in here is self-taught that was me awesome and then how many people learn by reading books a few okay about half and then anybody learn by watching videos sometimes okay so my point is if you think about all of the different ways that we can learn to code and learn to do our jobs there is no one path right like we're all over the place and what we're learning is just based on whatever this person who's teaching us knows and whatever they think like it's going through their filter as well so there are thousands of gaps in our and our collective knowledge so when we when we mock someone who doesn't know something or we get angry or we lose patience with someone who we think should know it maybe just take a step back and realize well you know I learned that in boot camp but maybe they aren't teaching that in you know a computer science degree or maybe maybe this person just didn't read that because they're self-taught and they just need a little like bridge for their knowledge it's so much better to share your knowledge then get upset because someone doesn't know because we're coming from so many different places so many different backgrounds all over the place so here's a here's another one a false consensus effect so basically we overestimate that everyone thinks that we're right like we're right everyone knows it like you know I'm in the common the common group but that's actually not true because we're super diverse and what you think may not be what everyone else thinks so don't fall into that trap I just got a little shot of the super fruit infusion it's awesome i love it it's like energy refreshed okay let's talk about rejection sensitivity so this is this is the thing that gets me excited I don't know why but it does so this basically explains the fact that your sensitivity to social rejection is it's a spectrum right so we have some people on this scent and who have no sensitivity to rejection like they do not give AF like they're just they don't care and as a result I mean in a way that's kind of cool because they're just doing their thing but also like you need a little bit of sense of two interjection to just fit in socially and to not like be a complete asshole right so you have these people in this end then you have people on the other end who are just like one hundred percent sensitive to every single thing that is said and they take it as a personal affront even like just having to stand in line like they will get offended because I have to stand in line or like this this asshole out in California who killed a woman because she wouldn't give him her phone number like so that's like way off the charts as well so most of us are somewhere in the middle you know we've fallen here mostly but what's interesting is that you don't fall in the same place as someone else so when we tell someone oh you're just being too sensitive right like that's actually not fair because it's it's a little bit more complicated than that and scientists honestly don't know if it's because of experiences if it's a learned thing or if it's if it's just you know when you're born if that's like where you
fall just like telling someone who is an introvert well you just need to be more extroverted like it's not that simple right it's a lot more complicated than that so just like be aware that someone's you know just because you're not on the scale and the same place at someone else that doesn't mean they're wrong they're just different than you and we should allow for that we should allow for that the really interesting thing I think is that it's our brains I they haven't shown that they don't know the difference between physical pain and rejection social rejection but they will say that the same parts of the brain become active so we are we're feeling it like if you're rejected and you feel like you don't belong into the group like you feel that in your in your brain in the same place is that you feel like if you know someone comes and punches you in the arm like it's a real thing it's not imagine it's a real thing and our brain will release the same painkillers that it does the same opioids go into into our system to try to like make us feel better right so it's really really interesting there are actual physical changes happening when you feel like you're being disrespected or misunderstood we'll talk about that in a second um so yeah so we're pretty complicated right like and I only touched on a handful of these things like there's a hundred and seven of these things there's a lot going on so we're complicated we know this so let's jump to working in groups then things are going to get even even more fun right because we're now putting all of our messy together in a group so it's pretty awesome so let's talk about this in group favoritism so this is a thing that happens when we it's kind of long the same lines as tribalism which I'll talk about in a second but when we we find our people and that's awesome and you feel like you belong and it's great but it can also be a little bit dangerous if you are taking your group and elevating them above other groups like that's that's not good and I think there's been some some talk about this kind of culture of contempt that we have in open source and and just in general in tech I think like there's a huge you know apple vs windows were silly you know in my personal feeling is who gives a like no one cares why it why in the world should I care what kind of phone you have like it literally affects me this is this much zero percent what kind of phone you choose to use what kind of language you choose to write in like most of us most of you right Ruby I wrote PHP it doesn't matter like I just want people some people use github so we lose get lab whatever I just want you to find the tools that work for you and make awesome like that's all I care about is that you're happy and you're using something that you like that's all that should matter right so we should be a little bit aware of this and and what happens is then you know then there's this like us versus them and all this when it's like we're all just trying to make awesome cool things with open sores this is kind of interesting too when we see someone that's in our group there's like a part of our brain that will process information about them like how we feel about them and things when we see someone who is not definitely not in our group it's a whole other side of our brain that we're using which is very curious to me and this kind of also goes into with the tribalism as well it's like we completely put our whole identity into whatever whatever tool whatever it is so so therefore like if someone you know if someone says something bad about like VIN versus Emacs whatever like we're gonna like that's our identity no you know we're gonna we're going to have a rumble or sauna so it's just something to be aware of and something to try to mitigate against because we're all we're all doing the same thing we're all we all want the same things so we don't who cares like whatever this is interesting to feeling understood is is a huge deal for us more so than you probably thought there's a whole awesome book which i think i linked to at the end called the science of respect and how how important feeling understood and respected is to us it's extremely important and when we feel misunderstood then that negative effect just kicks right in that piece of our brain so it's a big deal and of course then it's moderated by our sensitivity to rejection which they found was interesting so where were you feel on that on that spectrum where were you fall you're going to also that's also going to kind of dictate how you feel about being misunderstood in for some people it there you know it's a little bit more important than others same thing with belonging like we really really really want to belong scientists again you know back to the caveman days you did better together than you did alone and this is the whole thing of open source right like we all want to belong to something we all want to make it better together so not to throw the github thing in there but that was our little tagline better good um but yeah like we really do like we we really want to belong so it's complicated it's really complicated when you put everybody in groups so now let's let's actually have our group do something we're not just hanging out we're not just social you know whatever chillin it's already complicated but now we're gonna actually try to write some software produce something so we're going to look at this really quick who's heard of scarf anybody Parliament maybe not okay so scarf is going to help us understand what motivates people in certain groups and then it's the extent to which people feel threatened or rewarded so like what's going to motivate them in the group or d motivate them to participate sorry I'm gonna stretch so here's the five domains a scarf status certainty autonomy relatedness and fairness and these are the things like people these are the buckets that people fall in of what's important to them so status of course is like where they fall in relation so it's like acknowledgement recognition status like for some people that's super important like they don't they don't care about the money right open source like none of us really care about the money but you know they just want to be recognized they want to feel important in the group and that's really important to them and this is actually at a subconscious level like we're not even aware of it of where how deep it goes certainty people some people for this is so important like they don't want any ambiguity any ambiguity is going to be like a perceived threat to them which is why for some people it's really important for documentation how do I contribute to this project what am I supposed to do just tell me what I'm supposed to do what are the rules here what are the ground rules what's your code of conduct these things are important to me that I know that I know what I'm supposed to do here what are the expectations and when we have for these people when they have more certainty it's like a reward okay all right so I'm kind of one of these people I'm like oh like in the middle so like I dragged my family to the grand canyon over the summer we have three kids and teenagers and so they were super excited not really but I made them come anyway and I literally planned every minute of every day and it was jam-packed it was awesome Bassam it was like a super Clark Griswold moment but I don't care it was amazing and I was talking to Leon cursing you guys probably know that name and Leon is like come home the other way right like he's just like that's just get in a car and just go so he like took his kids across country for seven weeks something nothing planned yeah when we're tired we'll just find a hotels no big deal and I could just feel like as he's telling me the story I just like feel like my anxiety just like what are you in why would you do that like oh my goodness but for some people certainty is really really important so just keep that in mind it may not be important to you but for someone else it might be so if you allow for that in your open source if you if you acknowledge that oh okay then that's really gonna help you gain contributors make people feel better about contributing or using your product yeah oh yeah yeah and then for ya in create the threat people see it as a threat like I don't know I don't know what's gonna happen i don't like that so it's immediately on on alert right because my brain scanning all the time for high alert and then of course ambiguous social situations i'm sure some of you may be in here feel that when you come to conferences i know i do it's like it's really stressful if you don't know anyone like i'm a PHP person and my husband was a rubios that's his twitter cuz rubios but you know and i know a few local people but like I don't know very many people so for coming here is super stressful for me because I thought oh gosh I don't know anyone you know where are we gonna sit at lunch like all of that stuff all of that stuff so anything you can do to kind of mitigate that for other people is really helpful and makes a for a much more inclusive community autonomy autonomy is a big deal right
especially I think an open source like we just want to be able to just do our like I don't want to have to ask permission I just want to I just want to have control over something control over something and if these people have those have that sense of autonomy they will have better well-being they'll be healthier it's it's it's amazing the difference that for these people if they are stuck in a in a powerless and a control no control situation that is is not going to be good for them that's like we good for them so as an open source contributor or an open source project maintainer you have to acknowledge the fact that some people really want to help you but they need to be able to do it right so you can't control everything that's a little bit hard and then finally relatedness like we just want to belong we want to be part of something we want to join this this community we want to be part of something and for some people they don't even care what it is like they just want to feel like they belong that they're a part of what's going on and then finally the f is scarf is um the perceived level of a quality across outcomes so this is a little bit tricky actually because it seems like what's fair is obvious right what's fair but it turns out that the idea of something being fair is a completely emotional thing it's not a rational thing so some people could say well it's not fair that you know underrepresented groups get all this extra attention and maybe they get a scholarship and I don't that's not fair but if you're a part of those underrepresented groups you might say it's not fair that we haven't had access to this technology we haven't been included like we we're here we want to be seen so by maybe giving a scholarship to the nun to represent a group member then that now it's fair right so there are varying degrees of what's fair and what's not fair so we just need to be aware of that like what you think is fair and you think is rational and clear like there are other perspectives around this idea of fairness and when something is unfair that's a big deal in our brains like we have a real heart it's like feeling misunderstood something's not fair something if we're misunderstood like those are two really big hot buttons for us whether you knew it or not so hey collaborating it's a complicated thing you see where I'm going with all this right like it's getting increasingly more complicated as we go down the line yeah you guys are with me alright so let's talk about all of this that we've just been saying for our individuals then we're throw them together and go oops now we're gonna make them try to do stuff oh and now let's just put it all online because that's so much easier right in a way it is certainly open to you know geographical it takes the geographical limitations away but it also makes things a little bit harder so let's look at this really quick has anyone seen this online community membership lifecycle so once you see it you're kind of like oh yeah I get that yeah I see that right with someone actually took it and wrote it out I mean I want you to kind of just think about where you fall on these on this scale so the first one is the the peripheral so they're like the lurkers are not quite in the community they're not quite contributing yet but they're just watching to see how things go the next one is the inbound so there that maybe they've submitted their first pull requests or maybe they've you know commented on something they're just starting to to participate the third is the regulars you know they're there they're all the time they show up they probably come in to conferences maybe they're starting to go to user groups but their regular faces we all know them and then you have the leaders who have been around a long time and they just for whatever reason have kind of risen to the top or you know are very well respected in the industry and then you have kind of the elders which I don't really like that because I'm probably an elder in PHP anyway it's like only 45 i'm not that hold but um but yeah so they're they're kind of like still there but just kind of you know maybe allowing other people to take over right so what's interesting is if you look at this and you look at the scarf the status the certainty the autonomy the relatedness and the fairness you can see how it might be different depending on where you are in that life cycle right if you're new then you maybe want some certainty like you want to kind of know what you're getting into a little bit more than an elder because they been around they already know that stuff and they have all the context already so that can really affect and you might change I think things might become different more important to you as you go down the line like not all the things may not be important to you all the time I think if you are you know one of those people who like certainty you always like certainty but it's just the degree to which that will affect you so it's something to be really aware of so let's talk about what makes a troll a troll there's a thing called the online distant efficient effect and it's really trying to figure out why we just turn into assholes online which one we're normal may be normal like awesome people but online so there are there are six different reasons why someone might act irrationally or like an asshole online so the first one is the whole anonymity right like there are places where you can still be anonymous which is like good and bad right like it's it's kind of a toss-up it's a catch-22 but you don't know me so I can say whatever the hell I want it doesn't matter because like what do you what are you gonna do about it right like you don't know who I am so you don't know me the second one is that you can't see me so you can't judge me based on my physical appearance like maybe happens in the rest of my life so it's very liberating to just be like on an even playing field with all the other faceless nameless people right like I can't get judged because I'm a 45 year old mom from Cincinnati right like you I can do whatever because you can't see me the third one is see you later so it's super easy as we all know to drop a comment in on friday afternoon and then head out I like just let it go and never come back or come back like a couple weeks later and see what kind of destruction you you you brought while you're gone right it's super easy to do that and there's like no real you know no real effect from that for you you're just like a it's fine number four is it's all in my head so I can make up whatever I want about who I'm interacting with based on what I've seen so I could see something that Scott put on a forum somewhere and I'll be like why bet that guy is this this this and this based on this sentence that he wrote and I can make it be whatever so I can immediately like either super like him or I can super hate him based on what I've this world that I've kind of created just without context again like connecting my own dots i can totally connect my own dots about somebody else just based on you know whatever it's really easy to do that and therefore i can justify my shitty behavior is what i'm saying and the number five is it's just a game like it's just it doesn't matter it's just a game it's just online who cares like it's not real life there's this idea that it's not real life and the number six is that your rules don't apply here so you know they're just kind of like empowerment like I can do whatever I want online and you're not the boss of me kind of thing right people can just say whatever it I think a lot of forums have controls in place to not have that happen but there are some places where you know it's a free-for-all and that's kind of why I think we need some sort of rules because if there aren't any then then what do we have we have a big pile of steaming is what we have so sometimes you need rules you just you need them one final thing on this we haven't yet figured out regarding body language so there are some conflicting research reports about what percentage of communication is attributed to body language / / verbal communication the varies but we can safely say that it's it's nonzero right like there is some percent of communication that is nonverbal and we lose all of that online whatever whatever that is we were law we've lost that emojis help a little I guess you know but it'll smiley passive-aggressive emoji after your comment but it still doesn't really make up for a face-to-face conversation hanging out with somebody having a meal with someone like getting getting to know them as a person it doesn't really it doesn't really make up for that so so that kind of sucks for us that's harder it's making our jobs harder as what I'm saying so yeah it's complicated to do things online and it takes a lot of work it takes a lot of work so we have
individuals working groups collaborating together online I want you to just kind of keep some of these things in mind and ice slides are up on speaker so that you can look through them I've linked to every single research paper that i referenced here that's I'm that nerdy that I just like to read like behavioral science research papers in every time but it's just super fascinating to me and it really can help you with your sense of empathy when you realize that there are hundreds of factors affecting why someone's acting the way they are or why people aren't using your open source project or contributing to it or why someone at work is the way they are like there's there's hundreds of factors so I hope that you're able to maybe recognize these a little more in ourselves like mitigate them because you can actually overcome like we're not cavemen we can overcome our negativity bias our confirmation bias all of those things we can absolutely overcome those it just takes a little effort and it takes a little bit of acknowledging that that's what's may be happening in these situations so and i also want to just have everyone just like let's just give each other a little bit of a break like we're pretty pretty hard on each other so just kind of want to you know maybe give each other a little bit of a break i am elizabeth n i know it's super confusing because my name is Elizabeth Baron but i'm elizabeth n because i was Elizabeth narramore see ya um everywhere else so github I was with then Twitter Elizabeth and speaker deck was with that and everything else so yeah that's that's the other lesson here as ladies when you get married if you get married and you decide to change your name nightmare it's a nightmare cuz all your personal branding is gone right I'm just kidding I don't really care about / supreme uh but Elizabeth at github if you want to chat say hi whatever you need anything at all I'm here for you here are the three pages of reading light reading that you can do but it's really interesting so I hope that you guys got a lot out of it and thank you very much