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When Algorithms are your Boss: Staying Human in Platform-Mediated Work

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When Algorithms are your Boss: Staying Human in Platform-Mediated Work
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21
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CC Attribution - ShareAlike 3.0 Germany:
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When humans imagined robots and computers in the workplace, they have envisioned them as servants and supporters of mankind. However, in recent years, many online platforms, such as Uber or Amazon Mechanical Turk, are “employing” myriads of human workers for tasks supervised, controlled and managed by algorithms. How does it feel like when your boss is an AI algorithm? How do human workers react when the algorithm maltreats them? And how can platforms enable workers in platform mediated-work to regain their voice and autonomy? In this session, Lior Zalmanson and Thomas Gegenhuber will share their insights from their recent academic studies and outline future directions for labor relations in platform-mediated work.
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