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and the director of service operations for GE digital we just became a software company of 4th quarter of last year and if is that by this funny if you work in the
world I hope you laugh and on our side and not at the salon because if you look at some of these
numbers on how transformational it is to change in industrial world to be a software company it's challenging we have 14 thousand developers on the platform both inside a g e and outside a Jedi if you look at just the pure technologists and practitioners working on the platform that's 30 thousand employees worldwide taking our traditional legacy software that we had and each very different industrial businesses are capital businesses and then moving to a common platform that we can all work on it changes every day and we're in a hundred different companies and we're on target to be a 5 billion dollar business this year and if you look at some of the assets that we manage around the world and of the gentlemen from Alaska Airlines came that they are not a customer that other 1 of other partners error competitors are like delta airlines and others we actually monitor all delta aircraft engines and can predict that into a year in advance when an engine might say if you look at the industry around the world power generation GE produces approximately 40 % of all power generation around the world that all and to soft there's different levels of software the skater software there's cloud software and how do we bring these 2 worlds together that's what I kind wanna spend the next few minutes talking to you guys about it that the so if you look at what the industrial internet is and drivers were actually taken the physical world of mechanical engineering chemical engineering power generation windturbines M. arise health care it touches each and every 1 of us and I know I'm proud to say I worked for GE and I trust our software and hardware but we can't do it alone we have to have great
partners and chess has been 1 of those great partners for its and if you look at the brilliant machines that we put in place here we have wind farms that affair the wind changes the front windmill can actually detect that turn and and tell all the other turbans in its field bomb that's like 40 50 acres wide on how the pivot and turned out to be a but do more renewable energy demand generation you take that and I can take that extra energy that's came off those windmills and put that down into an energy storage device to build the these that later and be more worldly conscious and it's not an easy thing to do to put all those together then you have all this
data from all these industrial devices in the world and Europe's in enterprise IT systems what do you do with that were just at the beginning of a journey being able to find out how we can make a difference using software physical hardware and analytics to improve not only how we manufacture are equipment hot customers user equipments and then how we
get our customers ecosystems to be make them the more profitable and safer for for the world that we all lived and 1 of the key things we always like to think about is people at work it's great that we have all these tools but people are an important equation for and the we can make it for them to do that the better off for all going to be so when we look at service operations of the organization that I run today and I got my team sitting over here upfront cheering me on and we struggled in the past year last year we were considered part of IT yes we then moved over to be de box underneath the engineering organization of new products the the leadership changed again as it does in any big company and we became service stops and everyday people are school what a service upstate and if you know I'm sure some of you guys are in the same world that were in development make something and it goes to q way someone else taxes and sales guys out so somewhere and eventually gets install and someone's got a supported everybody is in those silos and that does not make the best product it does not make it best for the people working on because you never get instant feedback is which developing and how it's working is impacting the customer so a service such were bringing those worlds together were taking a development team on what they do at both the platform layer as well as the application layer compliance layers we have managed service teams that actually uses software and helper customers no use delta airlines as an example we've got an industrial performance of center in Chicago and actually talks the delta every week and looks at all the engines in their fleet and helps them predict this engine the fail in the next week next year when can you take that engine off we wing to be a will to get it fixed before it impacts operations
because it's of approximately a million dollars for the aircraft move back and go forward and we don't want that I know I personally know my travel a lot I won't get where I'm going on time as a hopefully reality do as well and then into 1 other thing that we've learned as
we've grown as a lot of times developers write code and they do a great job at but are you writing it efficiently is a cost-effective reusing auto-scaling and you're doing more consumption especially fear pain you know AWS our own platform pretext anyone else infrastructure as a service can you use some this technology in learning to make it lower cost to serve and still deliver the value that the customers that you might need so that's what we've defined service operations so if you look at the landscape we work and the start at the bottom because this is where G E has always played well at when industrial company we woke up last year and we became a software company overnight were trying to get all these people to work in same operating mechanism so if you look at operations world these are things like oil fields in the Middle East these error power generation around the world all of our water that we drink tickets it's all powered by JEE but a good portion of it as those teams have so many regulations for them to make a code change it could take a year and a half to get to and approval process so how do you make it easier for them to do that then you start moving like everyone else who wanted to call out it's faster it's cheaper it's more reliable the operations team is nervous about that because they don't have the same controls in place the maybe
the enterprise IT and ad they're like I'm not letting the operation staff connect my enterprise network ago higher up because I don't trust it it's the patch that's 1 running on a Windows XP system so how do you get those 2 teams to talk together and use automation like shelf to go 1 inviable to do all the compliance checking that you need make sure that you got your configuration
management if you ever get ordered and you can use this as a reference material to go back to your orders to say yes we're doing full ITS MI so 9 thousand 1 and it's helped us along our journey then announced this year incomes the prefix platform we have to cut now connected terrestrial world with the predicts world and how do you make sure that you can manage all of those configurations what's lies in the cloud what's liven the operations world and make sure that it's forward backward compatible if you've rolled back can you do that safely I wasn't a em planning session yesterday out in California and the team is talking about lower could be pushing every 5 minutes it's a great ambitions we've got a long way to go and in our world of the industrial world it's not as easy as it sounds because if you make 1 change in you move a button that says this is given over here now this is that you could have just wasted millions of dollars on a product by saying it's scrap and waste and it's put away that's something we can afford to do inside of our business so that's why it's so important for compliance in configuration management that we have a way that we can measure this now is letter customers know ahead of time before we make changes and then we also support the critics
applications in the top layer of the portfolio yeah and this is where the devil's in
the details and it's kind of a neat story of how we got here with shaft last year we had a small team in a couple of them said hey we did this chef conference we produce grade a lot of people and G. E. year using this and we lotta practitioners to go they all came back integrate all we have to have this is no way that we can mean only standard things in AWS whereas today we can automatically deployed everything we need to predict we need a way that everybody in the ecosystem can work together whether it's bringing in your application code or whether it's a platform that you use and as a service excuse me infrastructure code whether using platform as a service you access the internet the ends in your own data centers if you've got your different development teams that they're all satellite the they can stand up to the and then they can test the code and it's good but what about all the ports and protocols left open what about the default admin passwords you know if you get to production and you do you're 10 test and you find that you know lost nearly the entire spreads on entire release cycle for some people up to a quarter that you can't really because you didn't do your test so chef allows us to use all the automation I believe the new term is called inspect I apologize I don't know all the new release names then we've got professional services that comes in and this is the organization were under known it's been kind of ironic will change the been so used to going to customers environments and manually installing things and jury Reagan it to get it to work and it works and then they leave the custom calls and hey we can repeat this so we started introducing shaft them Chris on the team is actually done a really good job of teaching them how to do that and it's been mined changing in just the
past quarter of hey this is really easier if you can make it repeatable I don't have to worry about faith
if I don't
worry if I didn't write or not I can then my value on make into the application works configuring it to what the customer wants bringing value back to the customer and that's been a transformational shift I won't pretend the see it's easy were picking up 1 person at a time and and so the prefix component of it earlier we reached out the team was out in San Ramon talking today about steam about a month ago into hey why don't we share the same pipeline for staff and it doesn't matter if you're dead about your service Archer cloud developer it's a common methodology we cannot use if you look at our platform and our micro-services I think worked about 100 nm 20 different components and who's on 1st in whether things change in as of early last release that we would just when GA it's got a million times better but using chef a release management tool and doing all the due diligence you in your life cycle to make sure that you can deliver the new features and functions that all of our customers 1 we mention the friends professional services they're the ones that go out and talk to the customer and they all wanna write new code and put it in place and we had 10 core team the 1st part of the quarter professional services would come and and they do again had person I think it was rehearse know who's dev environment union environment and he would never let it go to
protection and so our professional services organization as wire you looking at my code wire you pushin patterns such as a query take down the whole being database and it also have for the customers we can't do it so
when we for you know you through automation and having them actually be able to push it into through shaft and do the testing nobody has to stay awake at nite mourned check the code and you can actually do more and more test-driven on test driven development which is in turn has made those professional services developers feel like they you're contributing more and it's not at s against that it said this is the source of truth this is what we've all committed to and it just helps the velocity velocity of delivering their customers the
starting this quarter were going to make it even more from knowing that you know anybody that's on a platform anybody writing software you want your customers to be able to contribute so we're letting our internal G customers and a few select external customers start writing code everybody's got a different style of writing with you Gao Oliver UX framework to we have to do but from a governance perspective we gotta make sure anything they right excuse me and bring in the ecosystem doesn't break what we have today again another challenge pay on better I know my customer needs as we've started to work with the different Gt businesses and show them this is a governance perspective and with their leadership they gave them more confidence that this is what we need to take the next step of our journey what I ever say that were 100 per cent at what we do I don't think anybody is if they are maybe we should go work for them and
but suffers really helped us take that next step after the chef conference that
people came back from last year we decided we needed to invest we got the money for the tool and to do that we couldn't hire talented enough people to work and build this task force of Jeff has a great professional services organization that we started out with 1 contractor in Albany New York he came in he helped us do a couple of and the piece to show the value to the business and then in this growth transformational change we were able to go out and source and we're up to 4 notion of professional services people there helping us get to the velocity of a sprint deployment even faster and it's amazing when you can show the value the tools and automation they're bringing because lots of times that's the hidden part everybody's looking for those new features and functions and not the total operational and stability of the system and that's been a great pleasure working the chef I know that any time we need a new resource on wonder bring 1 off or just to come in and train our team they have been so helpful at that and this is something that doesn't keep me up at nite anymore like OK between the team that we haven't shaft they're going to make this work let's go start solving other problems that we have the world and for that we say thank you all for letting me come up and say that half
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Metadaten

Formale Metadaten

Titel Keynote - Trombetta
Serientitel ChefConf 2016
Autor Trombetta, Rachel
Lizenz CC-Namensnennung - Weitergabe unter gleichen Bedingungen 3.0 Unported:
Sie dürfen das Werk bzw. den Inhalt zu jedem legalen und nicht-kommerziellen Zweck nutzen, verändern und in unveränderter oder veränderter Form vervielfältigen, verbreiten und öffentlich zugänglich machen, sofern Sie den Namen des Autors/Rechteinhabers in der von ihm festgelegten Weise nennen und das Werk bzw. diesen Inhalt auch in veränderter Form nur unter den Bedingungen dieser Lizenz weitergeben.
DOI 10.5446/34643
Herausgeber Confreaks, LLC
Erscheinungsjahr 2016
Sprache Englisch

Inhaltliche Metadaten

Fachgebiet Informatik
Abstract Rachel Trombetta, Director Service Operations, GE Digital

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