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Beyond 'Fake News': Tackling the Disinformation Ecosystem in Europe

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this is well this here's this this you have for human rights organizations academic institutions think tanks and when and why he's together has its challenges that she fight green together expertise from these 2 theories was starting this season results so is told you about
100 core course tell the we the running in France during the French elections finished on Sunday
but it wasn't a 10 week attempts to monitor and track misinformation around the French election and to see whether we could collaboratively work together as a different set of nutrients and
academics to try and do something about it so this was the blueprints
that it did Bill as complicated as that as we did it's the idea was that we bought in questions
from the audience because we were interested to know what the audience would confused about and sometimes it was was this huge you click correct or it could have been a claim did marine depends actually say this we also were monitoring social platforms will monitoring using crowds angular news where and and Google trends to see what it was that was that the thing 1 of the biggest learning points for us is there is a tipping points the news industry previously didn't have to worry about what was false if it was false ends up on the cutting room floor journalism was about trees the problem now is the audience is increasingly want help navigating the information ecosystem but that leads to real responsibility in terms of what you give oxygen to the during the cross-check project there were times when we would see rumors or manipulated content circulating in certain Facebook groups and we would see it staying in the space for group them we decide it was not responsible to actually to but those claims if however we saw the move from those Facebook groups into the mainstream we realize that there was a tipping point which is if we waited too long the rumor would become embedded we could actually debunk it effectively so as the news industry this tipping point is something that we have to work out and it's something that's a work in progress so we saw this very much of the laboratories is that did we do more harm than good with check we don't know we don't actually know if we were added the headlines correctly we realize halfway through the OCT images were often what we we debunking which when that ended up on Facebook we would just reinforcing the rumor were reinforcing the fabricated content that we will wedding headlines of questions halfway through we realize that that was a problem so for us the reason we did this was because I've been at about 36 different fake news conferences in the last 6 months I said we can't just keep talking about we got
to put something in the field because now we have incredible amounts of data about who shared the debunks what what what types of audiences we hate what kind of information we d bond was this systematic in terms of disinformation campaigns and we would have known that we didn't do it so we had a site in both English and French and for each story as you can see different news organizations cross-checks together the 1 of the questions is what audiences more trusting of the debunked because there were multiple newsrooms what together or did they think this was the mainstream media conspiracy I which could easily also be the answer and and we used different iconography the manufactured or misleading or impostor is some other
examples of each story was an attempt to explain how we done the debunks so we could be transparent and so lots of countries of come was that what we want a cross-check practiced on I said OK so that before we do that again we need to make sure we test we understand what what what didn't so finally looking ahead the
1 thing that frustrates me about the conversations about fake news is it's often about text and actually what we should be thinking that is visuals are brains are much less likely to be critical of visuals and things like means that now become weaponized but on social networks
is something or I'm sick because then that and much more difficult algorithmically filter so this is a quote from this American Life we might have sound basically going to imagine in our question was the way I interviewed during this this is because we need direct to the culture of so these of people at the deplorable on the nite of the
inauguration being interviewed by this American Life talking about shit posting their way on shit posting into the White House and the use of visuals and means that was quite astonishing in the lead-up to the election and if you look at bright parts Facebook page of what people share is all visuals and means when you look at the summit a great piece of research about by about Facebook page and posts are shared a lot by bright but what the users go on to share almost all visuals and this is a great piece of journalism by Ryan Broderick at BuzzFeed we actually showed US teenagers using technology like dual forms docs Dropbox discords which is like slack to coordinate amongst themselves about trying to manipulate the French elections and they're actually
seeing in these chatrooms which was we got access to say now we need people racist but they can't look that racist and we don't speak french but it's OK because we've created these mean shells so in the conifold as they were creating these means that people could just take and then drop into the Twittersphere so for me when we look at what happened in france what will continue to happen globally at the wall of visuals and means which we can dismiss as well that's what really serious or actually have being used in I talk about weaponize means that for me they're ready concerning the other thing I worry a
great deal about closed messaging out that just spent time in Asia every single asian country has a different dominant s messaging out with its cacao talk in Korea whether it's by the Indian whether it's lying in Thailand and Japan of it sums of how we think about fighting missing this information not just political there are huge concerns in these areas around access to information on science and health and the things that are motivating this information the spaces ethnic tensions religious tensions and we at the moment are seeing this conversation I live in New York obviously but it's the Wednesday the the whole conversation the US is through the Trump lens and is all about fake news sites for profits and actually globally this is a significant issue that's not been discussed in the Philippines Internet all which is Facebook's program means that many people in the Philippines think the Internet is Facebook so we have people you have common to new technology without the literacy skills and 18 very polluted ecosystems and not quite sure what to do with that
the finally there's a great initiative and I think we just have to keep trying he having to try and test this is in Colombia to spread false news people can actually send the what's that message to an organization they wanted bunk it for you but only if you promise to spread amongst your own networks and set him it was from India yesterday he said is all on what's up and he said the amount of this information what's up is appalling he's and he's a journalist said I don't really know what we do what we can do
about it but I leave you with this which made me cry over the weekend almost when the mark on leaks dropped again my water from BuzzFeed put this out in the Caymans thread on 4 chan they link to French journalist debunking the story because debunks are a
form of engagement so here's our spending a lot of time and energy of the last 10 weeks trying to debunk misinformation in the French election and ultimately will play be playing rights their hands so I leave you not with solutions but just as a this is complex and difficult and we very careful about what we actually so thank you
fewer of the things you clear that gives us and 45 minutes of many many done is to talk about and it's clear pointed out that a lot of people have a stake in this in solving this problem and that we have some representatives of exactly those actors with us here today we have these as the director of the Google News left in the desert regions welcome that we have 1 point the deputy editor-in-chief of the German Presidency the DPI and that's just right the editorial chief of product of speaker welcome all status few From there I will start with you since you have given us just so much inputs to think about and worry about quite frankly so we have a cell ecosystem we have bot factories in its role of um who troll groups we have a peer-to-peer network that has seemingly been kind of unknowing of how it was sharing all this information was apparently state-sponsored packs and leads has the news ecosystem always been this messy so we have always had um they can use and we know this historically has been an issue for centuries what we haven't had is the ease with which people can
make can create manipulated content varies by an 8 year old watching them with Photoshop or I B is much much easier now to create this content and the dissemination mechanisms we never had a weight information could spread this fast between trusted
peers so we've always had propaganda propaganda would come from traditional broadcasters now propaganda comes from your mom and your best friends but you don't realize you trusting of those networks so for me it's a scale that the disruption is at a level we've never seen in the ways of production the dissemination
methods in the scale as of different what you think was the tipping point of caring that all winter we actually start was that it was from was at Trent completely and I think globally you you hit the ground well tagger welcome to the party and I but I think thing Europe I don't this that I went to a presentation
in the US by Russian scholar who said actually wasn't in Putin's interest for there to be an awareness of Russian implications in the US election because Europe is the price Europe is what he wants and actually we have now woken
up in Europe because I think the recognition of what happened in the US right the thing mean as an organization in Brussels with EU vessels this info and they've been tracking disinformation offline and online for the last 2 and a half years and only now they getting caught up by journalist might tell us about this notice that we were looking right under our noses so you point out 7 types of this and misinformation you think there's any way for the average user consumer to distinguish between those kinds of missing this information contents and journalistic accountability bound genuine articles and content produced by people who do this for a living and have learned it as a profession is there any way actually to not so I think when I was talking about heuristics there is a challenge that now we increasingly rely on these platforms for news but previously would go to a news agency and he would give the money and you would buy the speed of and you would know in your head I am reading trusted news the problem now is when you get it in your timeline it looks the same as everything else and not suffer but didn't deliberately come up with Facebook to create these problems but ultimately he has because our brains have not evolved to learn how to find and understand information when it works the same so there is I think the technological solution where we can make it easier for brains on Google or Facebook to say OK this comes from an organization with a corrections policy and ethics policy and a double sourcing policy how the better explaining to audiences how journalism works how the sausages made because many audiences don't understand the difference between the work that you do every day and the Macedonian teenager because it looks right to say going and actually into tech companies since you also mention that in a dissemination Pat pathways were certainly a part of the uh at least our awareness of the problem is that how can you distract us how Google has come to sort of see this as a challenge as a problem in a wide as a tech company has it been messing with Facebook and other platforms been relatively slow to speak up
for actually would you say we went slow we simply didn't recognize it before what was your tipping points I think as clear pointed out it's a super complex challenge and a super complex topic and that involves and tech companies media companies journalists and NGOs but also the normal user on the other side so and to figure out how
we can define and this and this information but also on how we define solutions to it and I think there is not a syllable attendance and we have been because with search the and Google in general is the information discovery business that we're in and for many years of course we but I would say misinformation disinformation is not nothing new and we've always been working on solutions against span and and spam as part of the 7 types of this and this information and and we've done several changes to our products to the algorithms and to the algorithm in the past weeks and months and but of course we we are in this together and we need to find out what other technical solutions so for example and we have made changes to the algorithm to show more quality content and we have been introduced the effect checked had to Google news we have introduced the arm fact-checked label actually in search so for user to see fact-check information as soon as they opened up search or as soon as they open up on Google News but as they also pointed out I think it comes down to explaining users waters on quality content for this good journalism and words is bad and that quality and so I think because we're on the 1 hand investing in in the future new features product improvements but also initiatives like cross-check we support check for a for France out we give training to journalists how to use tools and I think we need to go beyond that to show users how to for example of usage in a way that they by themselves can debunk and verify information it's not
easy because it's complex and both on search and and on social networks and but there's certain layers of sufficient size so you mentioned the and the fact checked sort of label dexterity and do it just about that the audience understands that is then fact-checked by whom so a firefighter will I will but by media organizations were fact-checking organizations so it's basically showing I'm or highlighting the work that journalists are already
doing and fact checking organizations are already doing and she gives that's and that a more prominent and visibility and and what is the ability actually in Google News and and search right so highlighting the work that journalists are already doing I have a letter you will be sharing a mike which is yeah thank you so and will and study a little bit more about how this
hall and the rise of an awareness of the challenge has affected you're the daily operations what if you change a newsroom whether any new roles with a new tasks and what has changed for you how you actually tackle this on a daily basis as a journalist I will come back to
this in a 2nd but just a short remark to flare because we were talking about the different ways of misinformation misinformation because system and use that their new ways in new scale I think the thing of and it's important to mention that is its speed and acceleration so everything is life and especially in the field of verification this makes it so difficult because it's like an open heart surgery broadcasts and television and everybody was watching it can comment on that so this is so different difficult difficult for the media to very and that's not the point the point I have to ask and answer your question of what has changed um at our newsroom for example how do we react on this new challenge and you've got these 3 steps Monitoring Verification and publisher and so these 3 steps are not new that's what journalists that all the time but what has changed in the social media agent here mn regarding to the social graph is that you have to react with new roles with new tools and that's what we are doing so for the field of monitoring we've got a special social that radar unit and listening officer was that of this straight unit and so you might say
who in the times of social media and doesn't every by every journalist has to follow social media and watch it and the a kind of reader yes that's true you're covering for example uh that I can get American you have to follow a spokesperson and stuff sigh with that's right every journalist has to do that but there's so many special tools and so many things not everybody can do for example and rate out the rate of for breaking news for user-generated content and for viral stories so that's why we have this special unit that's a 2nd step regarding verification we've got uh just announced the verification office and you might be here as a guest of enforced and he said his of what this new team am EPA it's the same thing again so every journalist has to factor and and thereby but we need experts especially for picture verification for example which is very difficult to do some really easy face but it's very difficult and to verify some pictures and especially warrant criminal and the things and so this is the
2nd step of the promoters publisher and publishing has changed uh it vary in terms of you have some years ago we just not just the result of the research at the end 1 article 1 story nowadays I I want to talk about life we are publishing publish as much more like process so every bit of information which we know and sometimes what we don't know we make this clear as well we have to publish because it's life situation so publishing is not 1 article 1 research results much more process alive process so we've got this new form it's got them to like what we know what we don't know and this is very important because otherwise the care reaction velocity fears that is what you we've we've had our fair share in Germany even in the last couple weeks and months with taken out of context or
not even ever having been sent by these people and even now already leading up to the election we are definitely part of that speaker system of missing this information what has happened at this field to tackle this lot our at this figure we have actually a long history of fact-checking world lots of fact-checking department of 1 of the challenges that we're facing is how do we bring that into alive environment where we have to fact things very far very fast and what we're trying to make that work with of fact-checkers teaming up with staff writers on individual projects and doing the banks soffex expertise pretty quickly so that we can post them on social media or do an article on on our web page and its but frequently we find that we're still bit too slow because a lot of these things are going on on social media outside the world of the bubble and we have to use these monitoring tools in order to even see what stories are going viral that we have to react and sometimes we find that while this is 3 years old do we do a deep out or not this may be true like if you have a like a bird on television you need to be quicker and he even and so you have to do a balancing act that there are other traditional fact-checkers as well the fact that takes takes time we can't do that and then and then on Facebook and there is a very very long so this is some of the newsroom challenges that we're trying to grapple with with the front of the head of the the the election in Germany and maybe to stay on the topic of debunking right his there's also actually
pointed this out you you've been learning a lot with 1st draft in terms of this debunking actually for that bright headlines should they be questions are not all of these comparisons and an AB test set that you've been doing their studies that show you know people who are convinced of something will actually sort of hard and their conviction when being shown at the bottom of a mass of a story how do you handle that as journalists are generally tried to do exactly that look for the truth and that often means debunking something how do we deal with this is debunking actually the right answer actually
we've we've tried a number of banks and other we've found well maybe maybe we're just giving oxygen to the story that we were pushing it again on social media like release something what has gone he's going to stick even those people who voted for him are going to believe you have an account on the Cayman Islands maybe so what we're trying to do is not to debunk individual stories but see out see what's systems of information or of wrong beliefs are out there and then sort of do a meta analysis that I so what actually did happen in Sweden without debunking and individual fake article but just doing a piece about 3 or 4 yeah that that things like that and then how do you appears the filter bubble on on on on Facebook or on social media to get that to the people who might be leaving of the disinformation that's the other the of the other challenges as something that's where we have to work in tandem I guess with the platforms in order to achieve can kind of fundamental just let me and I think this that the examples we and this is a very good example for that taking it and making something something else a part of it because I think the danger is that we are talking too much about fake news arms information system and all this stuff we don't talk about the great continent of God in the Internet and the media as well and the banking fake news or misinformation all the times lights the ISO reactive and not active I'd like to sit in the driver's seat and to the right of our own stories to do our own research and this is a very good example how you can do that and it's much more active it's much more positive and I think we should do more of this stuff so basically to offer
that the key almost a counter narrative work least that you know the sort of accurate narrative right but then I think there is that there's a technical part to that right so the ones looking after what happened last nite in Sweden and maybe something does happen in Sweden but let's take a little is then you know that that from a people search for Sweden right is there part of it is there an algorithmic solution to this you mentioned that the a change that the search algorithm as well as the details of that what about the sort of take aspect that you're taking their word and very specific large incidence for example of course I
mean mean there are a hundred million searches every day and 15 per cent of these searches every day on me so people are typing in new search queries and and there were cases where we didn't show that high-quality content on top but we showed misinformation were on content that was some misleading and ends that we're not perfect although not perfect but we over the past years and actually over the past month and more and more actively and ever and have made changes to the search algorithm so we updated the concentrated guidelines and we are looking and I'm bringing more high quality content to the top and and we also look into you on this fact checked label or these fact types and but I think so that's definitely a technical solution and we are we are dedicated and committed to our to improve the algorithm going further and but they also additional initiatives and initiative and the additional things that we should do all together and is from my point of view educating the user and and really showing what good quality content is where to find it and hard to differentiate and so in its initiatives like cross-checked our initiatives like other debunking on this information and initiatives are important and to tackle that issue but also there is the missing piece of educating the the actual user because most of the time they can't differentiate between good quality content and that quality content and and then on the other hand we also
on made changes to the policy and so on In order to I'm not play always give them access to or have business where all the news sites for for sites that are gaining and our algorithm and that's an important step so they're definitely technical solutions and we're working on that and but it's takes the entire actual system To tackle that you to tackle challenge because there is that it's not gonna go away for the next 20 25 years that's really disconcerting here there you also meant something and you can find that to a
the power of visuals right so we have journalists you who and you know we tried a lot and use a lot of words and you realize that a lot of this was actually spread in in means in very succinct visual form what we do about that we respond in kind to do we all have to you know now a concentrate on tiny square visual send it or are you saying we just need to you know sort of realize that that's the main avenue to which we through which we reach people what we do about this the power
of visual so we have to think much more creatively about how would you define somebody come back to 2nd in this and the things she said that when we do fact check for debunks and that 800 was of really dry explanation when already fighting fire with fire so halfway through cross-checked I wanna project at is that all kind of going creating some
videos that Facebook we like people actually have we know the that with enough videos go and so they didn't think they got busted I mean not because of the algorithm but also because they were much more bond engaging way of understanding the context and actually I CSJ currently has a kind of and that competition for people to come up with more engaging ways to do effective debunks BuzzFeed just hiring a video editor to come up with more of it so I think we have to think about how we can use the 2 things that just agree together to develop a completely agree and our again going back to lazy brains in order to debunk something you have to you for a split-second except the falsehood in order to override it and so all the psychological Licha says that when we do debunking you actually have to put in new narrative in place for our brains to accept a new narrative so when we do really dry debunks which it is explaining why it's wrong we're not giving our brains another way so if we see 5 myths about vaccination and we list the myths and we say false false false false operating just remembers the myths so there's a real science to how we do this effectively and as completely degree we shouldn't just be playing on of every single moment and reacting but also to take Hillary Clinton is a paedophile example the US media was in no way anybody with the touch that because we all assume nobody believed it actually it had taken effect so I think there's something about neutrinos having to understand the myths and this information ecosystem to be much more strategic about how we tell narratives and how we you know tell stories that are just reacting to a particular falsehood but to say that taking hold people are searching for in Google or people asking questions of 1 another what is that we for a news media how can we create a new narrative to take the place of that existing 1 and that's the new that new new form of journalism also in it's been it's not just
as sort of store forget about that of the user and the reader and you were talking about educating maybe it's a little bit more it's maybe it's of we have to start at which is much more than just of commons on route was news story of a dialog with the user so how do you see this is 1 of you something and you can give to the story you can have some information so that this is not journalism is changing or it's not 1 direction so look
for example love out loud you can't do this on your own valor you have to do this with your you you use the you have to have a dialog and this is how journalism should change a lot so it's not just debunking the during information parametric the user from which is very just the reported for Europe that was going to
throw in another very you a huge topic of the hour which is we we have a crisis of the leaf Andros right we have a crisis of trust and this of of this is reinforcing the this this this problem and we have to deal with
that as uh at the same time that we're facing are as we're facing a wall of declining economic supporting journalism which makes it harder still so 1 thing that I think we have learned the last couple of years is that we didn't listen to the audience a lot in terms of what is of concern to them the number of 1 of the refugee crisis crisis of we get our we were it's still too much stuck with an Berlin politics bubble up before we started going out into the field of so if you go where people feel the pain and then construct a new narrative instead of doing just that the but I think that is a much more powerful way in order to engage with them maybe that's going to go viral loads of yeah the problem and I think it's also
interesting to look at some of the on data you got from cross-check in France and the feedback you got from users and how they how they and received at the bottom means where they discovered it and how they're actually also received on the other hand the misinformation or the misleading information so the view looking at
and how users react to to to miss information and also to you on the other hand the good quality information is the important point to then find solutions and to and to get and consider how to reach those users with the right content but also on the right platforms because the sale of videos us to talking about we get kind of you know 120 shed and half of the reactions of the body and face to face with and half the reaction like and so it's not really academic review article in an analysis of like that people happy because we don't have the but they were sharing them in large numbers thus creating they clearly thought they wanted to share with the networks these videos so it's really interesting to pick up on a point of the sharing with
one's network you use said I'm a few weeks ago you you 1 way to go about this is to make it socially acceptable unacceptable to share false news right so since we're talking about social networks social platforms how do we create that social norms that it's you know amongst each other it becomes socially unacceptable that my crazy uncle um might you know share something with me is this something that we need to take the you know offline is that an analog activity of saying you know dear Uncle Bob never do this again what it what you mean by making it socially unacceptable to contribute
to this ecosystem of the miss and that this information to when everybody became a publisher overnights by their mobile phones and Facebook we never really said this is a huge shift you know have significant power you have no ethics trading you that none of the usual training that publishers have no legal training and so people just that we have this power and I think we need to be better thank how information streams are polluted and for me what about is like a global health crisis we have global pollution on different scales and different types but in that way we have to take responsibility to say if we read tweets an old photo that's wrong if we share a room without checking in just go a long way it doesn't matter that actually would not helping because of the speed of the every small thing each 1 of us does it can escalate in a way that's unbelievable so well I'm Craig Silverman talks about teaching emotional skepticism there yes news literacy programs are important but all of us have been trained in verification skills it is only a matter that sometimes I'm tempted I don't check but my brain thinks this is too good to be true so we have to be better at learning about our brains to say should I be sharing this I think we should be allowed to share the 2 minutes you should have to share and she's right it's all of this you compress retweet without clicking on the link but we should actually have them also kind of Notch technology which says we arrive at the pub right the lazy Murveit rubbish we actually need help to to say you know in this class have the right paternalistic but I think it's too easy to share this information and there is no embarrassment about doing it now and I were not given the skills to talk too crazy Uncle Bob to say Baltic and actually you know and so instead we just announcements links to 1 another but everything has not signed the emotional skepticism as the
term user Craig Silverman are used emotions that this is something something they're both sounds quite emotional for journalism right we always try to keep this quasi mutual how do you feel about that that the sort of um acknowledgment that people do share emotionally that we react emotionally to
journalistic pieces would you agree that there's something that might need to be you know not regulated is said that that's quite paternalistic but that we need to do about at the show people's emotionality around journalistic pieces the have to have I have a
whitelist of emotions and you have like a lot of lot so and I I don't know whether this is the right way to do it we need some media literacy that's right of social media literacy as well and that you will always have people would do bad things but they're certainly lizard there's no good role that that we have to achieve lower can get go to we can make it a little bit better but we have to be realistic as just as well so we end up to them and we can fix that the Internet and social that so we have fact-checkers and that's what we should do this is our job and this is our contribute a contribution to this problem but I don't think that we are the ones to control the motion of the people here he and it to be honest journalism something emotional as well so we want we want and attract emotions we wanted people react to all story so I don't think that's the right way to do it's a hard question about that I'm not against emotional
journalism of of course not only of the great storytelling that what we do is very emotional should be very emotional and even short forms like a set of steps discover that can be very emotional that can be journalism to that can be very In what hardcore journalism that that that enlightened people that then I think where we do need to do a better job it's signposting what is what other people are very skeptical of of some of the of the material that we publish because it mixes of factual news and commentary and there has been a lot a steel wire for for a long time of while actually since the magazine has been founded with maybe that is something that we need to change them all maybe we need these very very explicit signposts this is an opinion piece because on Facebook everything looks the same but Polish Spiegel online every article looks the same to say about that that's an area where we have influence to change that thinking also also tools easier and more simple
tools for normally user to do simple fact checking and immediately so if I see a postwar if I see a video they should be Q 3 things I can do it as a user it and because I know that I have these tools at hand so I not reverse image search or Fourier means of course that's more complicated
because it's professionalized and professionally and changed and that giving out toward the making tools easier and more simple to use for the actually user could and should definitely be another kind of puzzle pieces and choose to educate and the readers and and the users since we have a very recent example that educated all of us that the French election right I elected dive a little bit deeper into that's into that example so you 1st draft monster cross-checking nothing February 29th 17 we saw a major happen and
legal right before the election and gets as new times piece explained it quite well yesterday it didn't really land in the same way as it did there it seemed to have been and that state certainly with the hacking of the DNC so I'd love to hear how many you went through the French election and then sort of guarded news around that which you do it is that the Google news of obviously tracks trends in Google Trends around the election as well and there like the start of it you go from would tell us little bit more about what you learned especially in preparation for events like that so what were the top 3 things that we need to be
doing ahead of for example the German elections in September so I think 1 thing that surprised us is that we expected maybe 6 to 10 stories over 10 weeks and we had over 60 I think we were surprised at this scale of manipulated photos particularly and I think again and I think you'll see this in Germany because of the language barrier Macedonia teenager is not going to translate story into French or German was in the market for the Macedonian teenagers there is less of that book you know we're speaking a researcher in Germany you showing the redox stuff in German facebook groups lots of hands immigration manipulated photos and videos and so with the French cross-check there wasn't like the knockout blow you know tied endorses truck which everybody wanted like the story but what we saw was on a drip drip drip of negativity against the upon against refugees a grant against immigrants I think that's what we have to look at is that if we as journalists are waiting for that knockout blow with missing like the low-level piece of this which is the drip drip drip and the Macomb leaks it was more about sowing confusion and distrust and when we think about disinformation campaigns that's what's going on here it's not about you know 1 particular thing is that over time trust levels declined even further in the sense of I don't know who to believe the reason the Donald Trump calls us fake news is because he wants to say I'm the only person you can trust so that for me when we think about these projects is I think we have to recognize the new Watson complexity which is is over time and I don't necessarily think to cross-check Germany we would do in the same way if we did it's I think there's learning there which is is understanding what's out there almost to just understand from a monitoring point of view this is happening in these groups we should be giving oxygen but we should know it's there and even the UK election will be finds an awful stuff on Instagram from far groups and Instagram is not a place that people wanna look but again I think we need to just be aware of the different types when exiting the influence they're having rather than every time debunking 1 particular claim but that's very early reflections Is
that what about that the transport about a Google how how did you spend your last week basically right up until the election elements of course is that it was not me basically was David and Camilla my my colleagues in in the Paris officers who were working with journalists and working with the 1st draft team and I'm looking and
trends and and looking at the searches people do and the questions people on because people were asking about the candidates about the election in general and we journalists just just that we have here they actually get around this together and to coordinate on the day or what you know so we started to send out and almost daily newsletters with the latest global trends and of the results and and the most ask questions and the related searches were at the most interesting because if you look at mark on the searches around McCall then you will find out some of the topics that you as a journalist might have not covered yet word topics that are coming up because this information is being spread over the networks social networks and other and and other sources and so over trends can be a detection for an increasing topics that might be misleading and but it's also good and good tool to to kind of arms and discovered that the poles of 4 people are really thinking and and so we send out almost daily newsletters and you I think around 640 journalists and inference
and 2 on the 1 hand looked at returned from a research point of view just to understand like what are people interested in and around the candidates and around the election but then also from a storytelling point of view to give answers to these questions that users were were asking and so it's 1 tool useful for journalists but also I I think useful for everyone else because returns the public on public web site where you can as as you showed in your 1st slides we can type in 1 sentence or 1 word accuracy the spike and we saw that during the year selection for Hillary Clinton and add up all and this despite and it was related to you and this information story that was spared it over and over social networks and then it becomes very interesting when I think you mentioned this earlier when people try to gain the algorithm right clear mentioned this before the panel that right after that that hex in the end at least people tried to sort of gaining the goal
algorithm that basically posting across the net all these in English by the way not necessarily in French and posting about the league's you know isn't crazy that he has this account in the Cayman Islands did you hear that he has account the Cayman Island because of course there are lots of pieces out there at some point you know algorithmically Google would pick it up and so that is gaining the algorithm which I'm sure you guys are
now addressing because that's part of the system where you learned from the elections that you're now definitely preparing with 4 September I'm not sure we have learned enough
actually I'd be very interested in learning about the French elections are and what the findings were a couple of ways weeks of further ahead if you if you have the data I'm not sure we have learned the lesson in Germany there seems to be a set of fake sense of relief at the moment because we have declining if people numbers and and that the refugee crisis the participating and there is not yeah concerted effort in the way our art that there was in France against that this information ecosystem here every newsroom seems to be working on its own and some have sort of stopped taking the problem seriously and good colleague of mine I said recently I've heard
so much about 4 I have spoken so much about fake news without ever having seen 1 and and that's because you're not on facebook or you're not having the right while you're having the right circle of friends on facebook and so we we need to get out where it hurts otherwise we're going to be unpleasantly surprised or there is the potential for an unpleasant surprise things yeah maybe you should open up for the audience for the last few minutes just a short remark on the collaboration and so when we were looking at the US election of the French elections crystal discussing in Germany rather how intense media should collaborate uh in this and this is from uh Titan this information um and we're not so sure about it I think collaboration is very good I'm looking forward to a workshop we are doing and about 2 weeks uh so which tools you need to use best practices and know-how in this all this stuff is very important I think we could do a lot more in this field I'm not so sure about collaboration life like I'm having a rough aside altogether all media altogether you mention this to this might be due to the pressure of the audience of to the period of the people older legacy media out all together with the so called is doing something and they want use something like a Ministry of true so I think you did a very good job of inference from because you didn't have distance discussion inference was great I'm not so sure about it in Germany this was will be discussed with all the media on a road trip somewhere to the file open access to the audience over
longer time to you there you are mentioned rightly so that this has been a global problem right that just because we have sort of realized realizes in last year apparently this mean that other countries have actually done this for quite some time 1 thing that you mention closed messaging where else are we not looking gets where would you say and you know how do we need to actually pay more attention not just companies themselves not just in the newsroom is there anything else we would say everyone in the audience needs to go home and be concerned about this and should you know in America would take all their representative but that's where should we be looking at so I'm enclosed matching at
the things that we might be affected and this is not about but when he stared at 1 stage FH showing his like with from a coffee mug and talked about augmented reality and how would you will pretend to be anywhere at killing me you what is possible with a real problem and now you might be another tool to make easier and if you see that video where you can basically manipulate somebody's voices i'd enough presentations that somebody could manipulate a whole speech by me the need to be a lot waving of hands but that it's the technology already exists to manipulate whole speeches by about voice and video that because then we get a point where people with a high contrast anything and that terrifies me when you they will that do not know when analytical setbacks and and and away we go as a society when we get to that stage and so this is so terrified we should be terrified we should be terrified so dear terrified
audience do you have terrified questions do we all need to go to therapy together afterward that the working group if somebody has a question energetic and we cannot be guessed right there with the glasses thank you
I do believe they're actually doing this it is not now gave away the money that you would have you on monomers boss Antonino was the original Architect of Global Voices of the critical path of a hand in most they are most part of my theorist on a a whole bunch of things in this struck me and I don't wanna be that guy like talks on Islamic with maybe 1 common hyper convinced the audience for journalism are not users the informed citizens they're educated people we need to be educated more some about some only giving them technical tools to engage with the news it's about giving them critical thought you really engage with reality to ask the right questions to know you don't you don't have to be a train journalists to know what's proper not you have to have a sense of what the world is oversimplifying obviously so that's what struck me out of this this is a huge problem you know the con the different agreements on the collapse trust this is because you have politicians decimating culture and so you turn as assistant of journalism and say I I don't we venues because I've been told not do so how do we engage about but you guys are doing an amazing job at who's gonna do the job of fixing her solution hearing way of the education problem essentially right because we have all this information known for you with men it's not just a technical problem and it helps to it's not just that so my question is that there was gonna do that have the firm media literacy Yankees of from 1 media system more an informed citizen also look at Global Voices everyone's a fantastic listen you mentioned he sends a command he's at MIT Media Lab also a wonderful person look at thank you would either 1 of my journalistic
colleagues like to take that our audience are informed citizens and we need to have on the more you mention the dialog i think that's sort of what you refer to write having a dialog with the audience there is no culture a really hard was very full of the comment that would be another panel entirely I guess 1 where we have to speak about town hall meeting meetings for education in schools and our teachers qualified enough at the moment but in order to to to combat this epidemic this information a lot of a lot of metadata that they probably don't know enough for most of us don't know enough about the ways this this information spread so yeah I took on a couple years to to have this semester explode onto the stage of world politics and it's gonna I'm not sure where it that's only fixed and 25 years it's something we we have to keep on working all the time but I mean the way that the have to any
interest in all institutions and has dropped in recent when that's why I love that avoids quite wiped out there is that this is so complex and involves so many things cultural and those in the really difficult to fix but I do agree that even when you know there's
a kind of agendas the conference the way that people talk about audiences is so problematic and if this was an open town meeting they will be standing and screaming as as they should do the reason that Genesis struggling right now is because they see that he would on put on a pedestal in the same way because technology is allowed peer-to-peer sharing expertise to travel that we're focusing on this information here but globalvoices and many other initiatives have just shows what happens when you connect people directly and so again could not agree more it is not easy solution and that's why it's hard and so everybody wants but how could we have we solve this out because they're the ones they how we sold social cultural perspective and so we don't ask this the I think the task here and to make it even
more so even bigger and more complex structure from just about the media literacy partners and dialog it's also about diversity so if we wanna holdovers audiences or partners all our partners are where we have to be very in our media companies itself and that's not where we are right now look much in the Global Voices is actually a really good example of showing different forces so maybe that's a fantastic and not against the people and standing at the door thank you very much thank you to this wonderful panel their use of will and enmity ASR and will be here right after if you wanna come up for more questions thank you very much includes the and burn
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Metadaten

Formale Metadaten

Titel Beyond 'Fake News': Tackling the Disinformation Ecosystem in Europe
Serientitel re:publica 2017
Autor Wardle, Claire
Sonnenfeld, Isa
Freund, Roland
Steinacker, Léa
Streitz, Matthias
Lizenz CC-Namensnennung - Weitergabe unter gleichen Bedingungen 3.0 Deutschland:
Sie dürfen das Werk bzw. den Inhalt zu jedem legalen Zweck nutzen, verändern und in unveränderter oder veränderter Form vervielfältigen, verbreiten und öffentlich zugänglich machen, sofern Sie den Namen des Autors/Rechteinhabers in der von ihm festgelegten Weise nennen und das Werk bzw. diesen Inhalt auch in veränderter Form nur unter den Bedingungen dieser Lizenz weitergeben.
DOI 10.5446/33097
Herausgeber re:publica
Erscheinungsjahr 2017
Sprache Englisch

Inhaltliche Metadaten

Fachgebiet Informatik
Abstract Join us for a panel discussion about the disinformation ecosystem in times of elections in Europe and how to collaboratively tackle this challenge.

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