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A tale of two cities: Comparing “smart city” approaches

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A tale of two cities: Comparing “smart city” approaches
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234
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Marketing materials about ‘smart cities’ seem to be everywhere, to the point that ‘smart city’ rhetoric is verging on being an invasive species. But behind the scenes, many city government employees are working to use, adapt, or implement digital systems to serve city residents best. This presentation discusses some of the organisational issues and policy challenges that public administrators encountered while deploying “smart” technologies in London, England, and Toronto, Canada.