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Open for Business Down Under

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that I must match the sessions being a fairly technical I'm going to talk about engagement so I can I worked for a
chemical guy resources where are based in Perth and everyone and Australia so we're all the way up to the other side of the Pacific and we have what we like to call environmental technology consultants which as a slightly obscure way of saying we solve our technology problems for bad people that are working in the environmental industry so we've got a mix of clients and a lot of industry government and not for profits then the cut our company itself there is a mixture of jurors people and software engineers so this is Canada quick and the shot Canada quick and
overview of what w was black it's really really big class about take that's the size of the US to but there's only about 3 million people live in lot lots of room nominee people out because it's a big it's really buried environmentally and when and also it's very subtropical and then you come down through the desert and in in the southern area that's a temperate forests so there's lots of different things on ground
and the other big thing that happens in WI is mining lots lots and lots of mining about 90 % of our exports are for mining that's just a quick mappable the demands we went about a thousand so with that
with that background in mind and I just want to look at how customers off how customers are these guys their scientists doing doing things in the field after the most part there typically pretty computer lecture the well educated but a lot of them as you can imagine how not much of an idea about how software gets built and has a lot of the work for not-for-profits their their funding streams really uneven so that tend to get a whole bunch of money will wants the money to spend on something and nothing for a while so that I generate their own revenue and because the scientists
that have not much interest in the technology itself there are focused on of what the problems are so they started a technology problem but I wanna get out of the way as quickly as they can so they can get back into the field doing that kind of stuff the the so how do we
get to them I actually had a totally different slide here up until I listen to Vladimir talking yesterday and what he was talking about with simplicity is really even though he's talking about a totally different why it really young is recorded make so for we like to try and engage customers by talking about the problems and simplify things down and into their language and I think that's kind of odd flattens trying to get from from the other side events so we try replace add technical terms I and just talk to them in their language so I have a
slightly obscure and feud example of this and all my car last year my requirements for that cannot word somewhere to put my kids and my dog and I wasn't interested in that kind of stuff if you go on the upward admits Bishop and if you go in the the she would so and Bigelow but you can find all this technical information but it's kind of hit obscure y and I don't care about that stuff I was interested in when you go on the Mitsubishi sort that's the 1st thing you think
that's what they that's what they present you with it's got a fairly simple language and it's got a whole bunch of stuff that I could understand and that's that's kind of the way we engage with the fonts we try stop here name move down into the more technical and aspects of their interest in this is this is probably out all these
so most of you that there that that kind of somewhere so I I'm the a lot of our customers also I understand that closed-source source moral fairly well and so as you know bought software get all this stuff for free around it that's that's pretty similar to the way you buy a whole bunch of other things we go back to the car example you pay in the White Tower year after of service and all the other bits that are around that and that's why they get there bottom sources the opposite
effect that stuff and you get that stuff for free and so if we had to do with a bit more work to try to understand how that how that model from works for them but the cave the cave thank but they're really interested in is
support these guys wanna be out in the field that I wanna have to worry about things not working and and the 1 we someone to call the market touch and supportive in the last talk on this and 1 of the key things I wish that we had to offer and these guys aren't
specifically of fonts but I think that down that's that quite sums up a little bit about where will kind to come from and what some of our but the way open source being perceived the mainstream take community and some of our customers I think a moving away from that with saying a lot of the the bigger guys in open source communities study to offer support Obama's doesn't have to be met box and I think we've a progress in in the last few years the so from from our perspective some of the benefits that our customers see from open sources of the big ones for them are flexibility is really important and because the findings quite uneven they don't always know when they're going to be out built and expand so they need they need whatever they got about talk with what they had before where should do a little bit of the hybrid stuff that models talking about and so a lot of them have come from and history less so what the means neutrino desktop and they they have been a lot of them have nothing much on the server side that that come from a purely desktop environment and migrant towards using something more complicated and because of that they try to reduce the lock in a lot of cases that what the what the freedom to move to a different vendor or different products if they
and because of that on need funding the maintenance costs kill a lot of them some of them the spinning you know 30 of 40 thousand dollars a year on maintenance and that's a big chunk of the budget for a lot of them you know that sort of 5 10 the budget the and turning away from that book and then the last 1 is a bit of a double
edge sword is probably a lot of you ever come across before that the phrase things tends to attract them but it's also um yeah it's it's also a bit of a tricky 1 to manage at times the this expectations around around phrase that I sometimes not desirable the and and the last thing I really want to look at thank you to the
example of that sometimes sometimes when you say free you get the blankets on a bit that's what they're attracted to so the last thing I want is to look at
was just talk a little bit about a case study for 1 of our projects and the the technical details not super-important but it was a uh data management system and in a special viewer for but what's called in national resource manager so these guys they do on ground environment to work in a small area and there are not for profits that so loosely funded by the government so they put at 10 for this product existing our proprietary stuff on the desktop that when it's going to talk and they were looking for are proprietary solutions the there so we we built them a accustomed software which was proprietary to them as well it was based on open source but they which is looking at us something that belong to them engine the interesting thing about this 1 was so these in armed groups there's about nearly 100 of them scattered around stress and the interesting thing with this was this projects being known for public sphere years and in that time that moved from this fully proprietary solution of Ireland the transition that 2 now being a spicy called restricted source so we were allowed to give that solution to anyone in the other in orange and the Charlotte and they're actually looking at a fully open source in the and then next probably year also and the interesting thing about why they did that they found that as other In our and groups found out about this thing that would put an they wanted it as well and a lot of them are asking you can we have 1 of those which eventually led to the restricted source of AF thing that's happening at the moment and that was based on we we we came back and said well if you if you decide to share you can share the development costs and some of the unevenness in new funding some of those problems will disappear because you know other people building stuff and they get for free so then added Pittsburgh and that's been going really well so I've decided to fully open source which is really interesting and really happy about that so it was kind of on inadvertently transition them from from a proprietary world which which is really what I wanted end of saying all the benefits of open source another moving moving towards that that the central question really well in
and it's all about any question the fact in the end the of a question that walk to what extent are these solutions specific to like this that just 1 project this 1 is really the suppose a bit about the underlying technology is just a dumb of your that nothing special about that but the way the way the model works is really specific what these guys so you could suppose you can refer back out of and that's why the well that's what he was a child and think for the other and groups that say that will specifically for them and I do and so on and stuff of the of this is 1 the over so that's that's really what led to so then you have to create uh customer-specific solution back for a each project to all these guys all use all right so let's just 1st of I the work that I suppose it's the way this is all this a little bit specific to having about many customers and various similar things that probably wouldn't work on more than others hi and Susan likeness County here in Portland and I just stepped off the cliff last week by signing up for this conference in open source is completely new to me so I I'm trying understand all the different softwares that are out there in open source software so what would be some of the more prevalent packages that you've been using in your solutions so there in terms of the special stuff we use a pretty similar stacked what you'd say from most of the solutions are questions thought of as and arguments but we also use our framework path environment gender which is got all the special effect and work and so there's nothing particularly to this to this particular solution of the notes nothing particularly special that's pretty standard special stuff but the the the and the the Patent Act thank you
Zusammengesetzte Verteilung
Offene Menge
Client
Mixed Reality
EDV-Beratung
Systemaufruf
Schnitt <Graphentheorie>
Software Engineering
Computeranimation
Subtraktion
Wald <Graphentheorie>
Flächeninhalt
Klasse <Mathematik>
Vorlesung/Konferenz
Data Mining
Streaming <Kommunikationstechnik>
Software
Datenfeld
Software
Mereologie
Computer
Rechenschieber
Software
Formale Sprache
Term
Ereignishorizont
Brennen <Datenverarbeitung>
Sichtbarkeitsverfahren
Font
Formale Sprache
Wort <Informatik>
Information
Extrempunkt
Quick-Sort
Soundverarbeitung
Open Source
Informationsmodellierung
Bit
Dienst <Informatik>
Freeware
Software
Open Source
Abgeschlossene Menge
Turm <Mathematik>
Beobachtungsstudie
Maschinenschreiben
Bit
Subtraktion
Gewichtete Summe
Quader
Open Source
Biprodukt
Eins
Arithmetisches Mittel
Informationsmodellierung
Datenfeld
Font
Perspektive
Hochvakuum
Server
Vorlesung/Konferenz
Programmierumgebung
Softwarewartung
Freeware
Erwartungswert
Bit
Quick-Sort
Beobachtungsstudie
Bit
Momentenproblem
Open Source
Gruppenoperation
Gruppenkeim
Physikalisches System
Biprodukt
Viewer
Datenmanagement
Kugel
Flächeninhalt
Software
Projektive Ebene
Softwareentwickler
Programmierumgebung
Normalspannung
Soundverarbeitung
Parametersystem
Bit
Open Source
Gruppenkeim
Ähnlichkeitsgeometrie
Term
Framework <Informatik>
Informationsmodellierung
Software
Geschlecht <Mathematik>
Projektive Ebene
Maßerweiterung
Programmierumgebung

Metadaten

Formale Metadaten

Titel Open for Business Down Under
Serientitel FOSS4G 2014 Portland
Autor Dennison, Andrew
Lizenz CC-Namensnennung 3.0 Deutschland:
Sie dürfen das Werk bzw. den Inhalt zu jedem legalen Zweck nutzen, verändern und in unveränderter oder veränderter Form vervielfältigen, verbreiten und öffentlich zugänglich machen, sofern Sie den Namen des Autors/Rechteinhabers in der von ihm festgelegten Weise nennen.
DOI 10.5446/31687
Herausgeber FOSS4G, Open Source Geospatial Foundation (OSGeo)
Erscheinungsjahr 2014
Sprache Englisch
Produzent Foss4G
Open Source Geospatial Foundation (OSGeo)
Produktionsjahr 2014
Produktionsort Portland, Oregon, United States of America

Inhaltliche Metadaten

Fachgebiet Informatik
Abstract The open source geospatial community tends to focus heavily on technical solutions, but how do we ensure that we are engaging customers on the benefits of open source solutions or that our customers even properly understand what open source means to their business?Can we engage our customers to encourage their projects to be contributed back to the open source core, can we get them interested in supporting core projects, do they even care that they are using an open source solution at all?Customers are used to proprietary licensing models and have an inherent understanding of them, but many don't understand open source models beyond the superficial 'it's free'. Convincing clients to build on open source is relatively easy, convincing them to support open source projects that they have leveraged is often more difficult.This talk discusses our experiences and challenges in Australia with collaborating with our clients on open source projects, particularly for customers with a limited technical background.
Schlagwörter Customers
Engagement
Business

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