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How to Talk to Humans

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so on hi everyone so
well the last and talking on microphone services really interesting I OK so armor he she she she she she she she she she she she she she she she Sharon and the presenting this workshop today and I'm just I'm going to get started and so on the great thing about the tech industry is that there's a ton of disruption and innovation on on fortunately there isn't a lot of that happening on the communications and I test as guilty as the next man than than than than than than than than than than than the marketer and communicator and of the following into the tried and true than than than than than than than the methods to kid my point crossed as you can tell I have a speech impediment eyes I use starter and it has made a lot of choices and and for me in my own life I chose to be a rule writer because I was a lot more comfortable with the you with the written word
as opposed to obviously talking to people I I chose to be a 4 4 4 4 4 freelancer because any time I would go to a g g g g job interview I would become just engulfs the rule and where it's with so much hangings anions anxiety and that I will you will you you wouldn't be able to take a word out even my name as you guys could tell a couple seconds ago ended I chose a lot of times have these since this is the cis cis cis cis cis cis cis cis cis silent even know I knew I could add value to the conversation and this value is a word and that I'm going to be talking about a lot but today and I'm also gonna be talking about men than than than than than than the marketing as well in these are at key points and the endoderm and they're going to make a lot more assistance Sourcesense sense as a as a time progresses so after 10 years as a rule writer and with about 8 of them in the and business and then than then the marketing capacity I have a little little learned of a couple of things about and white companies and for the 5th of the 4 4 fifths 4 4 4 4 4 thinking in the flame needed to do forgetting their eyes or and the mean their brand names and and the talk a lot about um than than than than than than than the Mobil's strategy and the SCO and hashtags and in and social impacts and that of course in Facebook and quicker the and also threading but time and on the the problem will with and that word is that a lot of companies have have trouble seeing themselves and exposing their flaws as I'm doing right now things think about it when was the last time when you have an idea for a non marketing plan and you'd scratched off the list because it exposed a weakness it probably happens a lot more often than you think especially when you are in an earlier this this stage it company and you are working with little little little little little limited means you use use this stick with and what you know the today I want to search should teach Cheech ch ch challenge you to abandon ears your words strengths and explored the thing that you consider to be a war weakness just so often we consider will weakness and now as in in in in in the negatives and they walk hand in hand it doesn't feelings orange necessarily a had the 4th of think the Italian intellectual and I'm probably gonna but his name you to the neo Colorni and step that out is created because it allows for alternative ways to see you that in the world's w underwater what if you apply that to your company's brand or even your personal brand I do love to read and it will end up 1 of my favorite authors is her rookie than than than than than than than the Murrah coming she actually uses a forum of weakness and his writing the I'm at let's ignore you um actually uh who who wrote about him and talked about how no other writer who move rights as many bad it's the
DGS sentences as he does end if you've read any of his books you will understand that the here is a rural rural room writing is compelling because of the US storytelling and at the end the that's another concept that will in will be at talking a lot more about of the mean the plots take you 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 from this supernatural to EU reality almost in the same paragraph it's his are it's this ch . it's often written happily or a little long winded I tried it works he has a minimum minimum the marketed himself by using costs sentences His Ed vintages and now he's in 1 of the greats who ruled rule writers of the our time and down on the end and that's another he added you can this this stand out of that being
on the equivocally and imperfectly who you are always is remembered that sometimes York greatest vulnerability can be your most of the valued assets and tavern Planck who is the um founder of under he understands this in credibly well in and that 1st rule of his and the formula 4 4 4 4 4 4 4 4 4 4 4 4 4 pressure from from from the from the from that for for for for innovation design is could do what will widen 5th a 5th a 5th of thing really well ended and didn't and it ended and that's what he did yeah but for the 1st 4 4 4 4 4 4 4 5 years of Under Armour they only had woo woo woo 1 products and it was there compression he shared In the Fermi in mind business it was a writing in all forms I covered it editorial and then I went over to business and then I and eventually little little landed and than than than than than of than the marketing fat builds credibility and the wound and and once you have that under your belt is you know you can forget it said good good good good good good good good good Group Group Group Group Group the different from group group grows from there you would have good for you it could be the the voting time to a couple platforms that you knew you know well work and then disrupting and innovating and from there men than than than than than than my personal disruption it will was an doing this it was speaking I began speaking about a year ago as a way to great out of marriage she she she she she she she she she she she she she she she she she she she she fell the I was terrified to talk to people in the room 1 on 1 and obviously I was even more terrified to do anything that compared so uh what I'm doing now the ones put myself out there my mind figures the 4th of fear my it's strongest vulnerability and my greatest out I realized that I was connecting with people in any real way it's a lot easier except connects that with your audience you whether it be a and a larger group like this 1 or in a way where you 1 on 1 versus the synthesis sufficient s and it and they know that you are the 4th of the 4 4 4 4 4 4 4 4 4 4 4 4 if the LOD as well in so the question that I'm opposed to you today is on what your disruption what is the 1 saying that terrifies you give them that what worries you that makes you and the followable will what che che che che che che ch ch ch ch ch pound assumed to the point of being at 4 4 4 4 4 4 4 4 4 8 the In the meantime that's where you're synthesis synthesis synthesis synthesis synthesis of 2 4 4 4 4 4 4 synthesis synthesis the 5th so we'd spiders and that is what is going to capture you target target audience and at minimum the minimum and make use stand out people are probably going to tell you that you need to to being dead strongest communicator students didn't succeed cut solutions sometimes the the truth is that you have to be the most strands here 1 a right so now we're going to get into our 1st of the 4 4 4 4 4 4 4 4 4 4 4 before from from from from from 1st exercise and I will want you guys to pair up and I think there's probably enough people to do this in pairs I and I want you to the talk about an area in your professional life vet you consider a we're weakness and done to give you some aid in a in a examples of that the it could be like talking to toss about something it could be trying to connects will with a coworker or and it could be I'm trying to explain the technical the concept to a union in in in in in a non technical person and then on after you've talked about that and also talk about a time when the that of would weakness kind of overcame you and cut the it has to be you so we can do this in pairs of preferably in and with a person that you don't already in a now so you may have to kind of and travel around the room a little bit in order to make this work so at immunize like 10 minutes and so on and and alright so we're gonna wrap this up this exercise and that you and and on OK so I have to go talking about a thing that you don't consider to be positive and until got to not only is the sum of
the this is really a lot it is like the of the of the of the of the of you can also the and you know you know that in this in this really all and you also have some of the here is the the 1st half of the course Grace church in group at the anyone else that would work and so on and so on all of the around the state and let's also mean is a really good job I mean I'm not I would be a this exercise after being a workshop attendance and I'm presenting workshop so lucky me but that's that is in use all of this is the 1 on on the left here is it is this the the and love protected uh DSTs segue into you and the this and the next part of and hopefully you'll give us octets even easier about anything after this the that's the goal product humans so again and before I go on as anybody else have anything that they wanted to add we're all friends here now so the good good OK so traversing that you guys have said you know about communicating with other people is that everybody is exactly will like you right like everybody wants to be a little like it's even room right now I hi I like I want you guys to think I and OS on that I'm interested and that I'm of funny and that on the coolest person here like he Gallagher's who we are as people Our terrains are and wired set connects and the we'd it's how we've gotten this far in the end evolution is that the 5th the 5th a 5th of the 5th a 5th of the the truth of the theory of group extra synthesis synthesis acceptance the and so if you tell back to the exercise and as you were talking about and the thing and that made you vulnerable you will even at that moment probably attempted to present it in a way in bound that still kind of which you in a positive light type who you are and whatcha forgetting in your own in security is that the other person has the exact same thing in in in in in in in in need as you as as you were opening yourself up to then i vividly vein this FIL union in in needed you it's you too little will like that as well end it I understand there's the armed very well because of its the from juddering enzymes struggling to get woo woo woo words out even right now I tends to feel like I am in a position of weakness here all of you guys actually hold all the power you know like all of you guys who just side like OK I'm over there's an all the languages that walk out and leave and I feel like OK well I'm up here and you guys can choose like by Sharon and that would be kind of the end of that and then this situation is like any of this line of where the Pharisaic communications power and talents the on our in securities about how we communicate will move with each other always kind of common to this this is this is this is this surface and will and an example of this room would be when you are talking to an angry and no faster they have given you hundreds of thousands of dollars if you're lucky they give you millions of dollars and they you know have to have these answers immediatly about you know how you odds spending in and their money but such as this so what types of physical reactions here we have in time we feel like we are in a situation like that on I think immune example I was running late this morning and I immediately started analysis-synthesis synthesis so wedding which know is a very attractive thing to think about right now but the yeah that we get high and ended on a lot of us since and so on In the speed up our speech for for the we have problems are regulating ourselves we will we have these 2 reactions because we perceive the other person as holding all the power but again you have to always come back the for the facts in the views is that the other person and it doesn't matter and the role that they play in some of the variants these still have that basic need for you'd set little little like that because that's who we are are at our roots will we are people who have to be eggs cepted by everyone else in sisters so when you do you have a minimum minimum the moments like that this yes to remember that everyone in every this is this is this is this success social should'st situation is a
little bit and vulnerable because our case said she she she she she she she she she she she she she humanity instinct is always going to kick again OK so now that we have new new know that the other person is exactly like us I we need you know how to make the use this to our and added in at the very much right so and there are 2 types of communicators are a move very be intelligent and farmers and needs this social relators area again and they both want the same the of of of the of the of the thing but but how they go about it is completely different and that will be be 1 of the ways is always going to trump and and the other ways are it's on again with the un intelligent in former and this is a person who in his according to priortization she she she she she she she she she she she she she she she she show you how Austin they are hi h trying to in press you and an example of this and I don't want to offend anyone I've done it before and it's awesome it's great it are the people who do it and who absolutely love it they talk about it incessantly I have ads I can run a mile in 2 minutes I can live love love and it's like that's really great that it's helping you however how is this going to help me right how is is that any value my life how is your love of this 1 thing going to help me it's not right but still N and N and N and and that's a problem with the this approach it's a very on then the minimum and the need for 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 focused on approach to it n beginning that fire for obvious reasons yeah army but mainly because you on and then there's um valuing and with a person who it is on the rule the receiving end to and it and that brings us to the age sicis social in the room we later ends at and their goal is to make the other person for the 4th of the old and valued right and they tried to learn about other people when they try to say on that so support other people and the bottom line is in the video that have very little to do a little list of little little list I actually read a really great quote about Richard Branson & it was by a person who has and who has an spent a lot of time around him and he says that he always Lule little listens a lot more than he and when you think about a person who a lot of people considered to be should teach Teutsch ch ch ch ch ch charming and but charismatic I'm sure that the 1st thing that comes to everyone's mind issue is how they talk 2 people but that is that that actually nite how they're presenting themselves the it's and and they actually eggs this physicists subsistence cell add add add and evaluating the listeners and and they are uh look into your eyes when you speak they and is there a mean and how that and and this is this is the very who uh who responded to the silent cues that you had that and they here would you have to say and the only interjects when they knew no so that they can add and value and it and we will we will we will we will we call this empathy the if you want to know and the basis of how the talk to another person empathy is it the I I mean all of you guys have a lot of in the room to room to room right now because you are here on hearing everything that I have to say even know I am at times having a really difficult time you know actually cis cis cis cis cis cis cis cis cis cis cis cis cis cis cis saying it on OK so now it's been next exercise OK OK I want you to find another person and end in the room where you haven't talk to yeah and then I I just so we why you ask them 8 a couple of questions and begin the an about so anything that you wanna make it you know and so on the like business like then you and then you could on asking about like that in and their job or their the company and on the uh you and you could also like to ask them about their favorite part of the job OK ended in end the goal here is truly to just talked to a new person and kind of to keep in mind how you are FIL talking at an animal will let alone the listening are so give you another 8 to 10 minutes and they will come back and talk a so having to go do you enjoy this was this weird you
did Nugent yes who a and the have any comments about what they do I was just as a this is not what you say you on this thing using and all of the of the of the the company with the yeah well and the it's a lot easier when you like we're always like telling people about ourselves and we're always having other people but can clues about Aspen so if you just kind have of like take the information that he have 0 and then you can turn that into questions like there's always more things to you know ask to get lot of this you and this thing and all well just as you that that the uh and and so what you 1st of all you got lost and the and really on the view was that if the loss is what do you do you want to go on and on and on if you look at it and that you the worst you can it in a way yeah well I think I like to do is and I said to keep asking people the questions until I hit on the thing and that they like in Lublin and then it's a lot easier to have a conversation and when the other person feels like 1 . 2 % comparable and therefore you and you feel the same way it's another thing that you guys can spend the next you know here to just practicing you know active listening is harder than talking but you can do it a promise that is what is it I have and the other thing that you wish you were here and you just to this out and that and not you know so that it uses all the all the time and and so on so this would you put it in the the use word in the year of the the the the the the the the so all the all the people that you using land retained magnesium not and at where you have a that's awesome and again it takes a lot of practice to be able to do this on the go that use are all very very and intelligence and to make this work that yeah well in the beginning it is gonna to be uncomfortable because on every the conversation kind has its own of wavelength and so in in the in the beginning it's going to be weird because you haven't on frigate out like how BM talents is going to be in like how the the 4th of the from the flow then conversation as and so it is not be awkward but the and the and the goal is to to on had the other person 5th a 5th of the feel and and uh valued and as little as a little long as that happens then everything is OK and when talk a little bit more about getting your point across in a couple minutes if we have time the median of the that this you know to you lost going on where the goal is the of of the the other side of the but the but on the other hand there is more to it than it is in the beginning of the year so that was all the more of the of the end and that happened in your personal life OK great erect talk this person again had like professionally you have to make a way you know so even if it's awkward and even if it's like I really don't wanna talk to this person you have said even then even more and and and and that the value then because you need that right in order to get things done the fact that if I was going to give you questions but I'm like no no we way more fun for them to come up with the opposite of me like a real life you know I think so yeah and what kind of questions did you guys ask each other the way that allow desire the gate what is the pattern let's get real because yeah that's a great question that because it immediately like has the other person's talking about things that they are just like I can talk about this for hours and then they wanna talk to you more and they think you're trying because you and that's exactly how you have to play you have to make it easy for the other person especially in a professional way like you have to you know make things easy anybody else wanna share question that from that and the other yeah the that's the question that can turn into an open ended more in where do you guys to talk about a lot of things as a result of that so you have to the question to especially at a place like this you know that 1 can have it on the of the the
real well OK yeah another great question i fiction arrest questions and try that 1 it's time and working the really but you last night hate there's nothing wrong with like eating Thai food and watching the flicks that's what I did last nite then there is a lot said this so the loss is this is both yes that's perfect yeah because those conversations can ends really quickly are having the time now the thank you can buy like that that the whole of the of the of the of the of in the cell like my mom you could at the Nobel words but the words that that's another good 1 yeah always ask more questions that was the kind of thing you used to you all you you you but also the history of the a 1 this year you will find yes this omega questions I don't know anything about development so as a cure for it that that lets a great place if you have very well again like Austin questions on and the whole goal like overall goal is to just have it be a lot easier to build a um a uh relationship this very it quickly and so if anybody else has any thing say no 1 cool I'm going to last partners to be quiet because we really have 20 minutes so I the yeah now uh I wanna talk to us about just filling in relationship and how to she she she she she she she she shaped the yi yi yi yi your own minimum the message arrived so I know that on either talked about and and vulnerability and and I have also talked at and a lot about minimum the minimum minimum minimum the marketing and I know that you guys were probably thinking that this hasn't had anything to do with and with the out workshops and actually it dies because marketing is talking and the people it's about connecting with your ideal audience and is talking to them in a way and that will compel them to take action right so how you compel a person to take action will it's all about how you she she she she she she she she she she she she she she she she she she she she she she shape your minimum and and the message array I and a lot of that have 2 4 4 4 4 4 4 4 the of the of the that the Founders are pretty the how did this on in their own and they didn't even know it right because of you talk to a person who has a ants the start up in the and you ask them on how it came would be the UN and they always had a least a storing the tell it's not just you know I had in and in an idea and so I decided to create where you know it's I would is at my house and I I I I had and in this problem and I was trying to find a solution and there wasn't a solution and so I went and created right ended in that way is compelling because AIC encourages whoever it is a little over the removal of the little little of the little the little little little of the little the little the last little the little of little of the listening to hang around and here how the in in in in in in union in narrative evidence array and it and ended ended and that's how I want you to have you building a year and a um relationship it is about trying test assesses the cis cis cis cis cell per cent on the year the I'm in using the you yourself cut it about presenting is you yourself in a compelling way so fat people on the on the on the receiving end well hang around right it's about being harming it's about asking but questions and then at the very end at about telling me your compelling 6 ended it could be a lot like mine and in that the and the and the vulnerability has been made me as so yeah and stand out and for better or need for the for where's or on it could be that the you have an idea and and that will to change how other people and the I do do do do do do do do do things right His remember it's all about how you presented to on another person theory OK so but you know we have a whole lot of time left so this after this workshop and now what's after this exercise and you guys can just and head out or if you want to hand out early finish women 10 minutes left on but and and the and the next thing that I want you to could do either today
or it is on any time you talked about your your the company for your hobby or your passion or on anything else I want you to consider how you our 4 4 4 4 4 4 4 4 4 4 4 4 4 framing it right so here's a hypothetical on you have a a and technical will issue that you and I are trying to explain to in in in in in in in in a non technical person OK so a way that you could do that is is to explain how that technical issue helps to another person and in turn how old helping them heard help with the person that you you you you you you you you you you you you you at talking to now is that makes sense I enough I explain that very well yeah not really OK so old on who can I use as an example who wants to come up here and explain to me what they do not have just just said hobby part 1 appear once it is the life and no I of a so we've already talked before and you're up so thank you for coming up here and a base so what do you do for a living when you get a microphone I am a developer sites . com and we do online leasing for apartments so the apartment communities that want to screen the applicants and to background checks he signed the leases make thing electron in Europe the work of a developer there and public things go the only thing that ever had up in and you have any hobbies that you like yes I I should asked what hobbies do you like that and clarifies here an interesting and a new Maccabi theUS known is anyway at play Dance Dance Revolution a lot of has started doing a long time ago I had a friend who are who had at his house and we played more durable and then I 1 day would be cadence people really dense and that because they will a copy that and a little bit better but then since then i've got cut bidding competitions on the line and some of them are anyway saga of a dense sorted set up at my house now do that's my regular exercise it's fun but that is not fair example from a lot of reasons 1 because he works for a company that is obviously very needed but to Odesta's revolution like and never forget that there's competitions you as I did not know that not many more if the yeah so if you're going to tell a person about and can't stand still there who uh who were room who revolution like how in how do we um would you explain it that the out of his EVB does everyone is not like him it's so that the video game with music and arrows coming up the screen that you're supposed to dance to the beat to on a panel on the floor for buttons up down left and right except I play with quality 2 players so it's more like this so you can is is a good the the the the the the the the yet was so OK so how do you talked about it like it was obviously it's in and something that you are extremely interested in an extremely involved in now as result like I did know anything about its evolution I've heard of it but I don't really care about it but now I'm like OK this is interesting and needing the type person I am I'm going to go online and find out about these competitions and see the winners early on the internet like your pictures of not for a dance dancer you if in a so I'm noblesse online and I O B us but I I was going to say if you wanna tried instance you might want trying with governments and I know it might be slightly embarrassing the 1st time you try it on because it's not easy but it just have fun and I yeah don't be shy but they haven't some argued so the that is very cool so you actually did tell us in the it's in and this story about you you you realize it you I we talked about how you on you and I found it we talk about how Europe that we talked about how you can go to any 2 competitions and that you do a but this is a 4 4 players claims 2 players the buttons on the floor to as it went on for yes and now you've also invited us to play so this actually be example so you actually like told us everything about this 1 part of your model we will look at the life in an compelling way does that make sense could I just realized you're right this is being recorded and I remind you to know the total could sorry this OK I'm going to this for there is good cause all in good fun yes so is is the thing that you guys think that is doable sometimes I mean even right now you wanna like try to do it now for something that you really like interested in a passionate about or you know just by the end of the conference I want you to be able to just have an entire conversation and then also at the and on and on in the very end to what he just did which is very brave and thank you for coming you don't have to fit right so you can either hang out now and the workshop we don't have too much time left for you guys can go and I just wanna say that this was also and this was the only time I've ever done a workshop like this so this was very nerve-racking experience you guys are really patient and Austin and In pathetic and I hope that you all learned in something and that you on feel a lot more confident and in Howard to go out to a new person and know that you you can build day have a relationship with them pretty quickly so thank you uh who movement in the in the
in the in and
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Kanalkapazität
Plot <Graphische Darstellung>
Mailing-Liste
Schlussregel
Arithmetisches Mittel
Negative Zahl
Webforum
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Softwareschwachstelle
Strategisches Spiel
Notepad-Computer
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Bit
Gewichtete Summe
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Ortsoperator
Momentenproblem
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t-Test
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Bildschirmmaske
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Computersicherheit
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Metadaten

Formale Metadaten

Titel How to Talk to Humans
Untertitel A Different Approach to Soft Skills
Serientitel RailsConf 2015
Teil 39
Anzahl der Teile 94
Autor Steed, Sharon
Lizenz CC-Namensnennung - Weitergabe unter gleichen Bedingungen 3.0 Unported:
Sie dürfen das Werk bzw. den Inhalt zu jedem legalen und nicht-kommerziellen Zweck nutzen, verändern und in unveränderter oder veränderter Form vervielfältigen, verbreiten und öffentlich zugänglich machen, sofern Sie den Namen des Autors/Rechteinhabers in der von ihm festgelegten Weise nennen und das Werk bzw. diesen Inhalt auch in veränderter Form nur unter den Bedingungen dieser Lizenz weitergeben.
DOI 10.5446/30670
Herausgeber Confreaks, LLC
Erscheinungsjahr 2015
Sprache Englisch

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Fachgebiet Informatik
Abstract Developers are trained to communicate to things with a goal in mind. When you're talking to something like, say a computer, you type in your code and it responds by giving you back what you want. Simple and straight-forward. Talking to humans? That's more of a challenge. Why? Because communicating with people requires a special set of skills - namely, empathy and a little bit of storytelling. In an industry filled with brilliant minds, great ideas and mass disruption, so few of the best and brightest know how to tell their compelling story. This workshop will teach you how.

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