The principles of open collaboration make absolute sense, but sometimes efforts can be hampered by what seem to be irrational emotional reactions from those we rely on to make collaborations work. We think of ourselves as rational, but very often many of our interactions are driven by primal emotional responses. Drawing on neuro-science and psychology, Clare will take a look at how we can sometimes unintentionally trigger unhelpful emotional responses in our efforts to enable open collaborations. She will examine some of the frameworks that can help us make sense of how our lizard brains overrule our rational brains, and how we can use these same framework to plan for successful open source and InnerSource communities!