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AI for Content Moderation at PayPal

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AI for Content Moderation at PayPal
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CC Attribution - NonCommercial - ShareAlike 4.0 International:
You are free to use, adapt and copy, distribute and transmit the work or content in adapted or unchanged form for any legal and non-commercial purpose as long as the work is attributed to the author in the manner specified by the author or licensor and the work or content is shared also in adapted form only under the conditions of this
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Online content moderation at scale is a non trivial task especially with an ever changing landscape of hate, hate speech with changing geopolitical scenarios. Moderation platforms need to support multiple typologies like - hate, sexually explicit, violence, bullying, spam and other toxic material. Add multi-language support for all typologies and it becomes an uphill task. In this talk we will cover the below topics: 1. Why is Text Content Moderation is hard? Why we need AI? 2. What are the available open-source datasets to train models? 3. What are the available pre-trained models for content moderation? 4. Why pre-trained models do not always work? 5. Data labelling strategies and how to leverage open data and models? 6. How to build multi-language support and challenges?