Coming from a traditional web consultancy background, we've launched Quaive as a product-centric "built on Plone" solution. We still need our clients to be happy, and we still to a lot of consultancy. This talk highlights some of the tensions and pitfalls resulting from a hybrid consultancy-product business model. You'll walk away with insights on the importance of: design, expectation management, architecture, and balancing technical debt versus making a quick buck. This talk takes a product owner perspective and will be useful to both project managers working with clients, and to developers who want to deepen their understanding of the business side.