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Interviews as user research

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Title
Interviews as user research
Subtitle
How I built a public transportation UI using interviews
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611
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CC Attribution 2.0 Belgium:
You are free to use, adapt and copy, distribute and transmit the work or content in adapted or unchanged form for any legal purpose as long as the work is attributed to the author in the manner specified by the author or licensor.
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Production Year2017

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Abstract
An important aspect of humane interfaces is meeting the needs of a variety ofpeople. They all have different skills, restrictions and whims. How do youfigure out what exactly those are? In this presentation I’ll talk about how I used user interviews and personasfor that purpose, using them as tools for discussions and implementation ofPublic Transportation in GNOME Maps. I'll talk about how I interviewed peoplefrom both cities and countryside, from both Brazil and Sweden, and how theirinsights challanged my own perceptions about what people need from a publictransportation UI.